Tracking Specialist

Ocasa Life Sciences; Town of Florida (NY); On-site; Confidential; Full time

Job summary

Ocasa Life Sciences is seeking a Tracking Specialist to monitor time-sensitive clinical trial shipments from pickup through delivery. This role requires an organized, tech-savvy problem solver who communicates clearly and stays calm under pressure.

You will coordinate with Operations, carriers, sites, and clients to confirm priorities and delivery requirements, resolve delays, respond to inquiries, and monitor KPIs. Office-based in Miami with occasional after-hours or travel.

Qualifications

• Fluency in English and Spanish is required or strongly preferred.
• Excellent communication and teamwork skills.
• Strong organizational abilities with attention to detail and deadline management.
• Proficiency with Microsoft Office, especially Excel, and logistics tracking tools.
• Experience with clinical trial logistics or regulated environments is a plus.

Responsibilities

• Track shipments in real time and provide timely updates.
• Coordinate with Operations, carriers, sites, and clients to confirm priorities and delivery requirements.
• Resolve delays and data gaps; escalate issues when necessary.
• Respond to client questions and serve as an escalation point for study-specific concerns.
• Monitor KPIs and prepare concise status reports.
• Support study validation activities and continuous process improvement.

Skills

Bilingual English/Spanish

Communication skills

Organization

Excel

Logistics systems

Client service

Tools

Shipment tracking systems

Job description

As a Tracking Specialist, you’ll monitor time-sensitive clinical trial shipments from pickup through delivery, keep clients and internal teams informed, and act quickly when something goes off track. This hands-on role is ideal for an organized, tech-savvy problem solver who communicates clearly and stays calm under pressure.

What You’ll Do

• Track shipments in real time, provide timely updates, and maintain accurate tracking, temperature, and compliance records.
• Coordinate with Operations, OKAM, carriers, sites, and clients to confirm priorities and delivery requirements.
• Resolve delays, missing updates, documentation gaps, and temperature or environmental deviations, escalating issues when necessary.
• Respond to client questions and serve as an escalation point for study-specific concerns.
• Monitor KPIs and service performance, identify trends, and prepare concise status reports.
• Support study validation activities and continuous process improvement.

What You’ll Bring

• Fluency in English and Spanish.
• Strong communication, customer service, and teamwork skills.
• Excellent organization and attention to detail, with the ability to manage priorities and meet deadlines.
• Confidence using Microsoft Office—especially Excel—and logistics or shipment-tracking systems.
• Experience with clinical trial logistics, cold-chain operations, or regulated environments is a plus.

Work Details

• Office-based position in Miami.
• Occasional after-hours or on-call support may be required.
• Occasional domestic or international travel may be necessary.
• Regular computer use and extended screen time are required.