Track & Field Partnerships Client Success Specialist

FloSports, Inc.; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Top Workplace recognition (3x)

Flexible work scheduling

Equity awards for top performers

Medical, dental, and vision plans

401(K) with company match

Parental leave policies

Paid time off

Team events and hack-a-thons

Snack bar and meals in Austin office

Job summary

FloSports is seeking a Client Success Specialist to support Track & Field and Cross Country software partnerships in Austin, TX. You will work with timing companies, meet directors, and state associations to ensure smooth event experiences and accurate data across MileSplit and DirectAthletics platforms.

You will help with seasonal setup, provide responsive technical support, and collaborate with internal teams to keep operations running during peak seasons.

Qualifications

• Excellent communication and partner service skills.
• Familiarity with Track & Field and/or Cross Country workflows.
• Strong organizational skills and ability to manage multiple tasks.
• Tech-savvy and comfortable learning web-based software tools.
• Detail-oriented, reliable, and consistent in follow-through.
• Able to work independently while contributing as part of a team.
• Adaptable to seasonal demands and willing to help where needed.

Responsibilities

• Assist in managing relationships with key partners including timers, meet directors, and associations.
• Support meet setup and registration workflows using MileSplit and DirectAthletics software.
• Help execute postseason advancement and results processing for state championships.
• Monitor and resolve partner support tickets, escalating as needed.
• Partner with premier meet hosts to facilitate registration, streamline payment and entry processes, and manage results data.
• Troubleshoot software issues and provide timely, clear partner communication.
• Collaborate with the Stats team to ensure data accuracy in MileSplit databases.
• Contribute to documentation, process tracking, and partner resource updates.
• Perform other duties and special projects as assigned to support team goals and partner success.

Skills

Excellent communication

Partner service

Organizational skills

Tech-savvy

Attention to detail

Independent worker

Collaborative team member

Adaptable to seasonality

Education

Bachelor’s degree

Tools

MileSplit

DirectAthletics

TFRRS

Job description

FloSports is seeking a Client Success Specialist to support Track & Field and Cross Country software partnerships in Austin, TX. You will work with timing companies, meet directors, and state associations to ensure smooth event experiences and accurate data across MileSplit and DirectAthletics platforms.

You will help with seasonal setup, provide responsive technical support, and collaborate with internal teams to keep operations running during peak seasons.