Track Case Manager

Grand Rapids; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Mel Trotter Ministries in Grand Rapids is looking for a Full-Time Track Case Manager to make a profound impact on the lives of those in need. In this role, you will assist clients in achieving their life goals through personalized action plans while collaborating with a dedicated team.

You’ll provide guidance, spiritual support, and referrals for resources, impacting lives positively in a mission-driven organization. The right candidate has a Bachelor’s degree and experience in social services, demonstrating strong communication skills.

Qualifications

• Bachelor’s Degree or equivalent years’ experience in a related position.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and with little supervision.
• Knowledgeable in de-escalation tactics and motivational interviewing.

Responsibilities

• Serve as the daily point of contact for guests.
• Assess unique needs and barriers of each guest.
• Facilitate referrals for volunteer opportunities and transitional housing.

Skills

Proficient with Microsoft Office Suite

Ability to work independently

Highly organized and detail-oriented

Professional communication skills

Knowledge of de-escalation tactics

Knowledge of community resources

Education

Bachelor's Degree or equivalent experience

Tools

Resident Tracker

Homeless Information Management System

Job description

Join Mel Trotter Ministries as a Full-Time Track Case Manager and immerse yourself in a role that makes a profound impact on the lives of those in need. Located onsite at 225 Commerce Ave SW, Grand Rapids, MI 49503, this position allows you to engage directly with clients, fostering hope and transformation in a vibrant, community-focused environment. In this role you’ll have the opportunity to thrive as you collaborate with a dedicated team committed to excellence and service. This role not only challenges you to be your best self but also empowers you to be a source of dignity and support for others.

Every day presents a chance to influence lives positively while living out your faith in action. Take this opportunity to align your career with your passion for helping others in a mission-driven organization.

A LITTLE about us

Mel Trotter Ministries is a faith-based, nonprofit organization committed to providing safe shelter and supportive services to individuals experiencing homelessness. We work to create a structured, respectful environment where each person is treated with dignity and care. Our approach is rooted in compassion, consistency, and accountability, with a focus on meeting immediate needs while supporting long-term stability. Through collaboration and a shared sense of purpose, our team works each day to make a meaningful impact in the lives of those we serve.

Your day as a Track Case Manager

As a Full-Time Track Case Manager at Mel Trotter Ministries, you will be the daily point of contact for an assigned caseload of guests, playing a vital role in their journey toward stability and empowerment. Your responsibilities will involve assessing the unique needs and barriers that led each guest to seek shelter, enabling you to assist them in achieving their daily, weekly, and long-term life goals through personalized action plans. In this compassionate role, you will provide spiritual support, guidance, and encouragement, helping guests navigate their challenges while fostering a sense of dignity and hope. Collaborating with your team, you will also facilitate referrals for guests interested in volunteer opportunities and transitional housing, ensuring they receive the comprehensive support necessary for a successful transition to independent living.

What you need to be successful

To excel as a Full-Time Track Case Manager at Mel Trotter Ministries, a combination of education, experience, and key skills is essential.

Knowledge and skills required for the position are:

• Bachelor’s Degree or equivalent years’ experience in a related position
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Proficient with Resident Tracker and Homeless Information Management System
• Ability to work independently and with little supervision
• Highly organized, detail-oriented, able to manage multiple projects
• Professional communication skills, both verbal and written
• Knowledgeable in de-escalation tactics and motivational interviewing
• Knowledgeable how to identify community resources for all guests

Ready to join our team?

If this role seems like a fit for you, apply now. We look forward to hearing from you!