Track

Kart Directory; City of Syracuse (NY); On-site; USD 17,000 - 22,000; Part time

Job summary

RPM Raceway in Syracuse is seeking a friendly Track Operator to help run our indoor karting sessions and keep the thrills safe and smooth. You will greet guests, manage line-ups, explain rules, and assist with equipment while delivering top-notch customer service.

Ideal candidates have at least 2 years in customer service, a high school diploma, and the ability to multi-task. The role offers weekend and holiday shifts with 15–28 hours weekly and a fun, fast-paced environment.

Qualifications

• 2+ years of customer service experience in hospitality, entertainment, or retail.
• High School diploma or GED is required.
• College attending with flexible hours is preferable.
• Presentable, punctual and responsible.
• Ability to lift up to 25 lbs and pull barriers to ensure track readiness.

Responsibilities

• Calls racers for line-ups and providing instruction.
• Communicates with the front counter to run races as efficiently as possible.
• Assigns karts, calls people to races, explains all rules and directions to customers.
• Provides safety briefings, assists with the kart, head sock, helmet, and neck belt fittings.
• Gaps racers to pull out of pits, pushes karts, and provides guidance for roll-out.
• Tracks scanning for potential problems and hazardous races.
• Flags races at the start, during and closing.
• Pours karts for re-charge, monitors status of battery stations.
• Provides scoring sheets to customers to understand racing results and data.
• Runs endurance races, racing clinics, and special racing events.
• Up-sells endurance races, racing clinics, special racing events, and kids camp.
• Keeps the facility in great condition at all times abiding by opening and closing duties.
• Performs other duties as assigned.
• Adheres to safety regulations and industry standards.

Skills

Customer service

Communication

Team player

Multi-tasking

Education

High School diploma or GED

Job description

Calling all track operation gurus with a passion for fun! RPM Raceway, is on the hunt for a talented and driven track operators to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job.
The Track Operations team member will play a vital role in ensuring the smooth and safe operation of our indoor karting tracks. You will be responsible for maintaining track safety standards, assisting guest with equipment, overseeing race sessions, and providing exceptional customer service to enhance the overall guest experience.

KEY RESPONSIBILITIES

• Calls racers for line-ups and providing instruction.
• Communicates with the front counter to run races as efficiently as possible.
• Assigns karts, calls people to races, explains all rules and directions to customers.
• Provides safety briefings, assists with the kart, head sock, helmet, and neck belt fittings.
• Properly gaps racers to pull out of pits, pushes karts, and provide guidance for roll-out.
• Tracks scanning for potential problems and hazardous races.
• Flags races at the start, during and closing.
• Plugs karts for re-charging, monitors status of battery stations.
• Provides scoring sheets to customers to understand racing results and data.
• Runs endurance races, racing clinics, and special racing events.
• Up-sells endurance races, racing clinics, special racing events, and kids camp.
• Keeps the facility in great condition at all times abiding by opening and closing duties.
• Performs other duties as assigned.
• Adheres to safety regulations and industry standards.

IDEALLY YOU’LL HAVE:

• 2+ years of customer service experience in hospitality, entertainment, or retail
• High School diploma or G.E.D from an accredited institution required.
• College attending working towards a degree is preferable with flexible hours available.
• Helpful, Friendly, and Patient attitude and disposition
• Excellent communication skills and a great team player
• Able to multi-task and problem solve.
• Able to work 15 to 28 hours per week including weekends and holidays.
• Invested to help make RPM Raceway the best experience for every racer.
• Presentable, punctual and responsible.
• Able to lift up to 25lbs/pull barriers to ensure track, barriers & pit walls are in proper shape to run races.