TPWD - Customer Service Representative I

Texas A&M International; Atlanta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Parks and Wildlife Department seeks a Customer Service Representative I to support Atlanta State Park in Atlanta, TX. You will assist visitors, handle registrations, collect fees, and help operate the park store while maintaining records and files.

Under supervision, you will perform data entry, basic accounting, and general office tasks using Word, Excel and Outlook. The role requires reliable, customer-focused communication and ability to work in a public park setting.

Qualifications

• Graduation from High School or GED.
• Three years' experience in general clerical, cash handling or customer service.
• Must possess or be able to obtain a valid state driver's license.

Responsibilities

• Provide customer service and information to the public for Atlanta State Park.
• Process park registrations for visitors and campers.
• Collect permit fees and accounts for revenue collected.
• Assist with park store operations and maintain records.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Data entry

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Job Title TPWD - Customer Service Representative I

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

HIRING CONTACT

Raymond Propes, 903-796-6476, [e-mail]

PHYSICAL WORK ADDRESS

Atlanta State Park, 927 Park Road 42, Atlanta, TX 75551

GENERAL DESCRIPTION

Under the direction of the Office Manager, this position performs entry-level to routine customer service work and provides customer service and information to the public for Atlanta State Park. Performs computerized registration of park visitors and campers. Collects permit fees and accounts for revenue collected. Assists with park store operations. Prepares reports and maintains appropriate files. Performs data entry, retrieval, and verification using word processing and spreadsheet software. Process incoming and outgoing correspondence. Maintains inventory of office materials and supplies. Performs light maintenance including cleaning and maintaining park office and restrooms. Works under close to moderate supervision, with minimal latitude for use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS

Education

Graduation from High School or GED.

Experience

Three years'experience in general clerical, cash handling or customer service.

Licensure

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS

Experience

• Experience in high-quality customer service.
• Experience in revenue collection and accounting.
• Experience in clerical and data entry.
• Experience working with the public.
• Experience in operating within a fiscal control program
• Experience of retail operations, including but not limited to: inventory, sales reporting, merchandizing, procurement of items for resale, budget theories and concepts, and reporting of sales, inventory, and retail ratios.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general office procedures.
• Knowledge of telephone procedures and etiquette.
• Knowledge of basic mathematics.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in using standard office equipment.
• Skill in proper spelling, punctuation and grammar.
• Skill in making independent, sound and timely decisions.
• Skill in providing quality customer service in a courteous and professional manner.
• Ability to accurately handle cash and account for revenue collected.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to prepare and maintain records, reports and files.
• Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
• Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work in a public park with overnight camping and day use.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Required to conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

*More information on military occupational specialty codes can be found below: