TPR Market EMR Coach (Remote based in Palm Beach, FL market)

Tenet Healthcare; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a TPR EMR Coach to enhance clinical application usage among staff. This role involves training, supporting, and integrating clinical applications into workflows, ensuring compliance with established policies. The ideal candidate will possess a strong background in clinical information systems, particularly Athena, and demonstrate excellent communication and problem-solving skills. This position offers the opportunity to make a significant impact on user satisfaction and operational efficiency within a dynamic healthcare environment. If you are passionate about technology and healthcare, this role is perfect for you.

Qualifications

• 1+ year experience in ambulatory clinical settings required.
• Experience with clinical information systems; Athena preferred.

Responsibilities

• Onsite training of physicians and support staff on clinical systems.
• Assist with system implementation and provide recommendations.

Skills

Clinical Information Systems

Problem-Solving

Communication Skills

Clinical Workflows Understanding

Education

High School Diploma or GED

Tools

Athena

Dragon

Medi-Mobile

Patient Portal

Phreesia

Job description

The TPR EMR Coach, under the supervision of the Market Clinical Informatics Manager and following established policies and procedures, functions as a clinical application expert. The primary responsibility is training TPR office staff to efficiently use clinical applications, including but not limited to Athena, Dragon, Medi-Mobile, and Collector. The TPR EMR Coach provides proactive, at-the-elbow support to clinic staff and conducts purposeful clinic rounding. This role involves supporting providers and staff to ensure successful integration of clinical applications into workflows, ensuring consistent and effective application use aligned with policies, procedures, and standards. The TPR EMR Coach may also create educational content to communicate and educate providers and staff. Regular feedback and suggestions are communicated to the Market Clinical Informatics Director, aiming to improve user satisfaction and support. The role requires daily commuting to the market, with up to 25% travel outside and 75% within the market. A valid MVR is required for final candidates due to travel requirements.

Responsibilities

1. Onsite onboarding and training of physicians and support staff (e.g., PSR, MA, referral staff, biller, coder, PM) in outpatient settings on systems including Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation, and Virtual Visits.
2. Assist with system implementation activities such as analysis, design, configuration, testing, and support.
3. Review and communicate new system release items with stakeholders, ensuring compliance with Tenet policies.
4. Provide recommendations on EHR workflows and functionality during weekly onsite visits.
5. Assist with custom template development, scheduling templates, EPCS setup, HIE requests, TAO, and practice role requests.
6. Proactively schedule clinic visits to assess system adoption and address issues from staff.
7. Create and submit visit reports to leadership.
8. Monitor end-user reports to identify trends and opportunities for efficiency improvements.
9. Process TenetOne tickets related to patient merge, training requests, offboarding, etc.
10. Conduct New Hire CSS orientation.
11. Create and review educational materials regularly.

Qualifications

1. Minimum of one year experience in ambulatory clinical settings (e.g., physician clinics).
2. Minimum of one year experience with clinical information systems; Athena experience preferred.
3. High School Diploma or GED required.
4. Ability to collaborate effectively with clinicians.
5. Strong problem-solving and conflict resolution skills.
6. Understanding of clinical workflows and technology integration.
7. Excellent verbal, presentation, and written communication skills.
8. Professionalism, credibility, and customer service orientation.
9. Other duties as assigned.

#LI-NO1

Tenet Healthcare/USPI complies with laws regarding mandatory vaccination. If applicable, proof of vaccination or an exemption approval is required before start. Exempted individuals may need to undergo regular testing.