TPO Business Analyst

Qcells North America; Santa Clara (CA); On-site; USD 100,000 - 144,000; Full time

Job summary

Qcells North America is seeking a TPO Business Analyst to join our TPO Business Strategy team in the Bay Area. You will connect product development, operations, and investor feedback, owning gap analyses and turning findings into actionable requirements for engineering and process improvements.

Based in San Francisco or Santa Clara with in-office schedule per manager, you will work across Product, Engineering, Operations, Capital Markets, and Risk to map current vs target states and drive

Qualifications

• Bachelor's degree in business, finance, economics, engineering, data analytics or related field; 5+ years in business/operations analysis, solar finance, fintech, or financial services.
• Strong analytical skills; map complex processes, identify failure points, and propose structured solutions.
• Proficiency in Excel (financial modeling, data analysis) and PowerPoint (leadership presentations).
• Excellent written communication; produce clear, structured gap analysis documents, SOPs, and requirements specs.
• Comfort working across Product, Engineering, Operations, Capital Markets and Risk in a fast-paced environment.

Responsibilities

• Conduct end-to-end product and process gap analyses; map the TPO customer journey and identify gaps by severity and impact.
• Translate voice-of-customer feedback from partners and investors into structured product requirements and process changes.
• Own change order and milestone enforcement analysis; evaluate current controls and design minimal viable fixes.
• Build detailed gap analysis deliverables (Word, Excel, diagrams) showing current vs target state and remediation timelines.
• Partner with Operations to redesign process flows, draft SOPs, and coordinate rollouts across stakeholders.
• Maintain a living backlog of product gaps mapped to partner impact, investor risk, and revenue exposure.
• Analyze Salesforce data to identify risks and recommend systemic controls.

Skills

Analytical skills

Excel

PowerPoint

Written communication

Cross-functional collaboration

Education

Bachelor's degree in business, finance, economics, engineering, data analytics

Tools

Salesforce

Tableau/Looker

Jira/Asana/Miro

Job description

POSITION OVERVIEW: We are looking for a TPO Business Analyst to join our TPO Business Strategy team to serve as the analytical engine connecting product development, operations, and enterprise partner feedback. This role will own product and process gap analysis —identifyingwhere our TPO platform falls short against enterprise partner needs, investor requirements, and operational best practices — and translate those findings into actionable requirements for engineering and process improvements for operations. The ideal candidate will have experience in solar finance, business analysis, or operations and will work across Product, Engineering, Operations, Capital Markets, and Risk teams.

Description POSITION OVERVIEW: We are looking for a TPO Business Analyst to join our TPO Business Strategy team to serve as the analytical engine connecting product development, operations, and enterprise partner feedback. This role will own product and process gap analysis —identifyingwhere our TPO platform falls short against enterprise partner needs, investor requirements, and operational best practices — and translate those findings into actionable requirements for engineering and process improvements for operations. The ideal candidate will have experience in solar finance, business analysis, or operations and will work across Product, Engineering, Operations, Capital Markets, and Risk teams. This position will be based out of San Francisco, CA or Santa Clara, CA with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.

Responsibilities

• Conduct end-to-end product and process gap analyses by mapping the TPO customer journey (sale creation through asset onboarding),identifyingstructural gaps, and categorizing them by severity and business impact — similar in scope to internal initiatives like Project Clarity.
• Translate voice-of-customer feedback from enterprise installer partners and investor/capital markets stakeholders into structured product requirements and operational process change proposals for Engineering and Operations teams.
• Own change order and milestone enforcement analysis — evaluate current process controls (e.g., CO enforcement at NTP, M2 as-built verification, Year 1 kWh reconciliation),identifyattack vectors and failure modes, and design minimumviablefixes that require no or minimal engineering development.
• Build detailed gap analysis deliverables (Word docs, Excel models, process flow diagrams) that clearly articulate current state vs. target state, root cause, and prioritized remediation paths with implementation timelines.
• Partner with the Operations team to redesign operational process flows when gaps areidentified— drafting new SOPs, updating milestone checklists, and coordinating rollout across QSS and internal ops stakeholders.
• Support product development prioritization bymaintaininga living backlog of product gaps mapped to partner impact, investor risk, and revenue exposure — enabling data-driven sprint planning conversations with Engineering.
• Analyze PI (Partner Installer) behavior patterns using Salesforce data toidentifysystemic risks such as production overstatement, CO circumvention, and documentation non-compliance, and recommend systemic controls.
• Participate in cross-functional project meetings (e.g., CLS issue mapping, PMO-led initiatives) and produce structured meeting notes, action item trackers, and follow-up deliverables.

Required Qualifications

• Bachelor's degree in business, finance, economics, engineering, data analytics, ora related field with a minimum of 5+ years of professional work experience in business analysis, operations analysis, management consulting, orstrategy/operations role in solar finance, fintech, or financial services.
• Strong analytical skills with the ability to map complex multi-step processes,identifyfailure points, and propose structured solutions — comfort with process flow mapping and root cause analysis.
• Proficiencyin Excel (financial modeling, data analysis) and PowerPoint (structured presentations for leadership audiences).
• Excellent written communication — ability to produce clear, structured gap analysis documents, SOPs, and requirements specifications.
• Comfort working across multiple teams simultaneously (Product, Engineering, Operations, Capital Markets) in a fast-paced environment.

Preferred Qualifications

• Experience in residential solar TPO operations, loan servicing, or asset management — familiarity with milestone-based workflows (NTP, M1, M2, M3).
• Familiarity with Salesforce as a system of record and experience pulling operational data for analysis.
• Exposure to investor reporting, capital markets due diligence, or portfolio quality analysis in a renewable energy or structured finance context.
• Experience with process improvement frameworks (Lean, Six Sigma) or project management tools (Jira, Asana, Miro).
• SQL or BI tool experience (Tableau, Looker) for operational data analysis is a plus.

WHY QCELLS?

This is an opportunity to lead an end-to-end North American BESS business and shape its strategy, growth, product portfolio, commercial model, supply chain, and execution platform.

The role offers direct executive visibility with Qcells and Hanwha leadership and the opportunity to build a scalable BESS organization across the North American market.

Qcells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Compensation

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

• Zone 1 (Bay Area, NYC): $120,400 – $144,400
• Zone 2 (CA, NJ, NY): $110,300 – $132,300
• Zone 3 (All others): $100,300 – $120,300

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

This position requires the ability to perform the essential functions of the position, with or without reasonable accommodation. Periodic travel and site visits may be required.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.