Toyota Service Manager

Vale Group; Callaway (MD); On-site; USD 160,000 - 240,000; Full time

Benefits offered by this job

ESOP ownership

401(k) contributions

Health, dental, vision plans

Paid vacation and holidays

No Sunday hours

Job summary

Vale Group, a nationwide specialized recruitment firm, has partnered with a Callaway, MD based company actively seeking an experienced Service Director to oversee operations across several sites. You will own multiple service departments and drive profit improvement while building teams and maintaining an exceptional guest experience.

The role requires 5+ years of automotive fixed ops leadership, strong KPI and staffing management, DMS experience (CDK preferred), and a proven track record in

Qualifications

• 5+ years of upward automotive fixed ops leadership (Service Manager/Fixed Ops Manager or equivalent)
• Excellent people skills managing customers and technicians
• Proven wins leading service operations in high-volume retail automotive
• Fluent in reading department financials and interpreting core service KPIs
• Ability to attract, grow and retain top-performing teams
• Gains in tech productivity, labor sales growth, guest retention, and bottom-line performance
• Working proficiency in DMS platforms, CDK preferred, and Microsoft Office

Responsibilities

• Run all daily department functions spanning scheduling, staffing, throughput, workflow, and profitability
• Source, onboard, coach, and retain Service Advisors, Technicians, Dispatchers, and support roles
• Monitor performance indicators: repair order volume, effective labor rate, technician efficiency, labor gross, CSI, warranty metrics, retention
• Collaborate with Parts, Sales, and executive leadership to lift fixed operations output
• Maintain alignment with manufacturer standards, warranty rules, safety requirements, and company policy
• Create scalable processes and operating disciplines to support future expansion
• Handle escalated concerns and maintain guest experience at the forefront
• Own department forecasting, expense management, and financial goal attainment
• Provide support as needed

Skills

Fixed ops leadership

People management

KPI analysis

DMS experience

CDK familiarity

Sales growth focus

Tools

CDK DMS

Microsoft Office

Job description

Be sure to follow our LinkedIn company page! https://www.linkedin.com/company/valegroup/ Vale Group, a nationwide specialized recruitment firm, has partnered with a company based in Callaway, MD who is actively searching for an experienced Service Director to work between several sites for an opportunity paying a competitive $160,000- $240,000 depending on experience and performance. You will take ownership of several existing service departments. We want a fixed operations leader known for driving profit improvement, building people, and consistently impressing customers.
Benefits of the Service Director include: Excellent career growth opportunity as well as highly competitive benefits, among them ownership participation through an ESOP, a 401(k) featuring company contributions, comprehensive health, dental, and vision plans, paid vacation and holiday time, and no Sunday hours.

Requirements of the Service Director

• 5 or more years of upward automotive fixed ops leadership, including time spent as a Service Manager, Fixed Operations Manager, or an equivalent position
• Excellent people skills relating to the management of Customers and Technicians
• Demonstrated wins leading service operations in a high-volume retail automotive setting
• Fluency in reading department financials and interpreting core service KPIs
• Established ability to attract, grow, and hold onto top-performing teams
• Proven gains in tech productivity, labor sales growth, guest retention, and bottom-line department performance
• Working proficiency in DMS platforms, with CDK preferred, and the Microsoft Office suite
• Import franchise exposure, particularly Toyota, is a requirement.
• Consistent tenure pattern showing long-term leadership impact, plus a valid license and acceptable driving history

Responsibilities of the Service Manager

• Run all daily department functions spanning scheduling, staffing, throughput, workflow, and profitability
• Source, onboard, coach, and retain Service Advisors, Technicians, Dispatchers, and support roles
• Monitor performance indicators including repair order volume, effective labor rate, technician efficiency and proficiency, labor gross, CSI, warranty metrics, and retention
• Work hand-in-hand with Parts, Sales, and executive leadership to lift overall fixed operations output
• Maintain full alignment with manufacturer standards, warranty rules, safety requirements, and company policy
• Create scalable processes and operating disciplines to support future expansion
• Handle escalated concerns personally and keep the guest experience front and center
• Own department forecasting, expense management, and financial goal attainment
• Support as needed