Toyota Rental Coordinator

Walser Automotive Group; BLOOMINGTON (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Walser Automotive Group is seeking a dedicated vehicle rental manager to ensure exceptional customer experiences. Ideal candidates will have extensive background in the automotive industry and customer service, combined with strong organizational and communication skills. Join a progressive company with family-focused values and a commitment to diversity, where your role directly influences customer satisfaction and operational success.

Qualifications

• 3 years of automotive industry experience required.
• 3 years of customer service experience required.
• Ability to maintain ongoing positive relationships with companies and manufacturers.

Responsibilities

• Prepare rental units, ensuring they are clean and ready for rental.
• Manage billing and payment from insurance providers.
• Track and manage unpaid claims while collaborating with claims agents.

Skills

Customer Service

Organization

Communication

Problem Solving

Detail Oriented

Education

High school diploma or GED

Tools

Excel

Outlook

Advanced PDF Processing Software

Job description

Walser Automotive Group is a company of car people. We sell them. We service them and so much more. It’s our livelihood and our passion. We’re also a company of people who love people. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to a diversity, inclusion, and belonging.

For over 60 years, we’ve led the way in automotive retailing with a transparent and upfront approach to buying a car. We continue leading today with progressive support of the people who sell and service them.

Walser operates over 25 retail locations and many affiliated businesses throughout Minnesota and the U.S. Among those locations, we offer over 20 brands across domestic and import manufacturers.

Walser is a family-owned, family-run business. Family is what keeps us moving, career keeps us growing, and diversity makes it fun.That is the Walser Way.

Compensation: $18-$20/Hourly

Walser’s Core Values

Do The Right Thing– Nothing is worth compromising a relationship.

Lead By Example– Be willing to help no matter how difficult the challenge.

Display Positive Energy– A good attitude is highly contagious.

Be Open Minded– The only thing that is constant is change.

Job Duties (Will Include but Not Be Limited To)

Confirm rental bookings and prepare daily rental units with guest name

Ensure the vehicles are gassed, clean, and ready for rental

Greet guests after check-in and ensure comfortability with the vehicle offered

Manage billing and payment from insurance provider, warranty, or customer pay

Track and manage unpaid claims while working with claims agents as needed to collect funds

Report fleet status to GM and Inventory Manager regarding current rentals, duration of rental, scheduled picks ups/drop offs, and utilization of fleet

Follow up on any “Just Drive” customer leads to schedule and ensure fleet utilization

Company provided uniform to be worn at all times

Embrace and exhibit Walser CORE values

All other duties, tasks and/or projects as assigned

Minimum Requirements

Must be at least 18 years of age

High school diploma or GED

Must have a minimum 3 years automotive industry experience background AND a minimum of 3 years customer service

Ability to maintain ongoing positive relationships with companies and manufacturers

Excellent customer service, organization, and communication skills

Must be self-motivated and detail oriented with the ability to effectively multi-task and prioritize

Proven problem-solving and influencing skills

Intermediate Excel and Outlook proficiency

Experience with advanced PDF processing software

Ideal candidate will have accounting and other back office knowledge

Physical Demands

Moving and walking around the work location (both indoor and outdoor)

Sitting, standing, reaching, bending, and lifting

Utilizing a computer and other handheld devices for day-to-day tasks and activities

Driving vehicles, parking vehicles, in various conditions (morning, dusk, night, rain etc.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

$18 - $20 an hour