Toyota Express Service Advisor

Mills Auto Group; Kenner (LA); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Ongoing training and career growth

Employee discounts on vehicle services

Job summary

Toyota of Kenner, a Toyota dealership in Kenner, Louisiana, is seeking a motivated Express Service Advisor to join as a Full Time role. You will deliver superb customer service and help run the Toyota Express Service department smoothly.

This individual contributor position requires greeting customers, scheduling service, providing estimates, and coordinating with technicians to keep vehicles moving efficiently. A strong communicator with basic computer skills will thrive here.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably automotive.
• Strong written and verbal communication skills.
• Proficient with basic computer skills; familiarity with dealership management systems is a plus.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet and assist customers with a positive and professional attitude.
• Schedule appointments and communicate with customers regarding their service needs.
• Provide accurate estimates for services and obtain customer approval.
• Ensure work is completed in a timely and efficient manner.
• Communicate with technicians to keep customers updated on the status of their vehicle.
• Process customer payments and maintain accurate records.
• Continuously seek opportunities to improve customer satisfaction and service department efficiency.
• Maintain knowledge of Toyota products, services, and promotions.
• Handle customer complaints and elevate to management when necessary.
• Follow dealership and manufacturer guidelines and policies.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Computer skills

Education

High school diploma

Tools

Dealership management system

Job description

Job Summary

Toyota of Kenner, a Toyota dealership located in Kenner, Louisiana, is seeking a motivated and customer‑oriented individual to join our team as a Full Time Toyota Express Service Advisor. As the Express Service Advisor, you will provide exceptional customer service while ensuring the smooth and efficient operation of our Toyota Express Service department. This is an individual contributor role with a competitive salary range of $45,000 to $80,000 per year, paid semimonthly.

Location

Toyota of Kenner – 2460 Veterans Blvd, Kenner, LA

Compensation & Benefits

• Competitive salary range of $45,000 to $80,000 per year, paid semimonthly
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• 401k with company match
• Ongoing training and opportunities for career advancement
• Employee discounts on vehicle purchases, services, and parts

Responsibilities

• Greet and assist customers with a positive and professional attitude
• Schedule appointments and communicate with customers regarding their service needs
• Provide accurate estimates for services and obtain customer approval
• Ensure work is completed in a timely and efficient manner
• Communicate with technicians to keep customers updated on the status of their vehicle
• Process customer payments and maintain accurate records
• Continuously seek opportunities to improve customer satisfaction and service department efficiency
• Maintain knowledge of Toyota products, services, and promotions
• Handle customer complaints and elevate to management when necessary
• Follow dealership and manufacturer guidelines and policies

Requirements

• High school diploma or equivalent
• Previous experience in customer service, preferably in the automotive industry
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Proficiency in basic computer skills; experience with dealership management systems is a plus
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Availability to work occasional weekends and evenings
• Valid driver’s license and clear driving record

EEOC Statement

Toyota of Kenner is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.