Toy Specialist

Louisiana Children’s Museum; New Orleans (LA); On-site; USD 27,000 - 36,000; Full time

Job summary

Louisiana Children’s Museum is seeking a Toy Specialist for the Museum Store to deliver excellent customer service, merchandise products, and drive sales in a dynamic non-profit setting.

You will assist with inventory, events, and collaboration with staff and community partners to support the museum’s mission and learning programs for children.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of retail experience.
• Proficient in POS systems and MS Office 365.
• Excellent communication, time management, and organizational skills.
• Open availability, weekends, some holidays.

Responsibilities

• Represent the Museum Store as a business within a non-profit.
• Provide customer service and attend to visitor, customer, and vendor needs.
• Sell inventory and check out guests through the POS system.
• Assist with inventory merchandising and receiving shipments.
• Maintain a clean and attractive store setting with optimal product placement for maximum sales.
• Collaborate with staff and community partners to maximize mission delivery and community engagement.
• Participate in weekly planning sessions with the Museum Store Manager for successful delivery and impact on young children.
• Support training and coordination of employees, volunteers, and strategic partners who will be working alongside the Museum Store.
• Coordinate with other Toy Specialists, Visitor Services Associates, and volunteers.

Skills

Customer service

Communication

Time management

Organization

Open availability

Education

High School Diploma or equivalent

Tools

POS systems

MS Office 365

Job description

At LCM, play is serious business—and we’re on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

Job Summary

The Toy Specialist represents the Museum Store as a business within a non-profit business and is responsible for customer service, merchandising, and selling in a fast-paced environment. As well as facilitating purposeful exploration and play through excellent products and exhibit knowledge.

• Project a positive image of the organization to employees, volunteers, guests, and the community.
• Assist in meeting annual sales goal of $250,000.
• Provide customer service and attend to visitor, customer, and vendor needs.
• Sell inventory and check out guests through the Point-of-Sale system.
• Assist with strategic inventory merchandising to maximize sales.
• Assist with receiving and processing inventory shipments.
• Maintain a clean and attractive store setting with optimal product placement for maximum sales.
• Facilitate open or guided experiences in the learning and play environments throughout the store.
• Support planning and facilitation for annual events, such as festivals or large programs.
• Collaborate with staff and community partners to maximize mission delivery and community engagement.
• Participate in weekly planning sessions with the Museum Store Manager for successful delivery and impact on young children, knowledge sharing with caretakers.
• Support training and coordination of employees, volunteers, and strategic partners who will be working alongside the Museum Store.
• Coordinate with other Toy Specialists, Visitor Services Associates, and volunteers.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent
• At least 1 year of retail experience
• Proficient in POS systems and MS Office 365
• Excellent communication, time management, and organizational skills
• Open availability, weekends, some holidays

Preferred Qualifications

• 1 year of Retail Software Experience
• 1 year of Early Childhood Development Experience

Commitment to Diversity and Inclusion

The Louisiana Children’s Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.