Toxicology Testing Operations Specialist | Client Support

Abbott Laboratories; Kansas City (KS); On-site; USD 48,282,124 - 96,707,520; Full time

Job summary

Abbott Laboratories is seeking a Business Support Specialist in the Toxicology division, based in Kansas City, MO on-site. You will manage emergency and scheduled drug testing for key employer accounts, ensuring timely coordination with providers and internal teams.

This role emphasizes accurate documentation and proactive issue resolution to maintain testing operations. The position requires a bachelor’s degree or 2+ years in a related field, strong Microsoft Office skills, and experience in a

Qualifications

• Bachelor’s degree OR 2+ years of experience in customer service, call center operations, business support, healthcare support, logistics coordination, or a related field.
• Experience coordinating schedules, requests, cases, or services involving multiple stakeholders.
• Experience maintaining accurate documentation while managing concurrent customer inquiries.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

• Coordinate emergency and time-sensitive drug and alcohol testing requests, ensuring timely scheduling and service delivery for employer clients.
• Serve as a primary point of contact for key accounts, providing responsive support and resolution throughout the testing process.
• Identify, schedule, and communicate with collection providers to support routine, random, post-accident, and onsite collection events.
• Document case activity accurately in scheduling and contact center systems while managing inbound customer requests and follow-up activities.
• Partner with employers, collectors, and internal teams to address service issues and maintain continuity of testing operations.
• Coordinate with warehouse and logistics teams to ensure collection providers have the supplies needed to complete scheduled events.

Skills

Customer service

Call center operations

Scheduling coordination

Microsoft Office

Education

Bachelor’s degree

Tools

Five9

Job description

Abbott Laboratories is seeking a Business Support Specialist in the Toxicology division, based in Kansas City, MO on-site. You will manage emergency and scheduled drug testing for key employer accounts, ensuring timely coordination with providers and internal teams.

This role emphasizes accurate documentation and proactive issue resolution to maintain testing operations. The position requires a bachelor’s degree or 2+ years in a related field, strong Microsoft Office skills, and experience in a