Towing dispatcher experience with Towbook

GLOBAL PACIFIC SUPPORT; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Towing Dispatcher to join their dynamic team. In this remote position, you will oversee the dispatching of towing services, ensuring efficient and timely support for customers. The ideal candidate will have hands-on experience with Towbook, strong communication skills, and a solid understanding of dispatch operations. This role offers schedule flexibility and the opportunity to work in a collaborative environment, making a significant impact on customer satisfaction and operational efficiency. If you thrive in high-pressure situations and are passionate about providing exceptional service, this position is perfect for you.

Benefits

Competitive Salary

Schedule Flexibility

Remote Position

Qualifications

• Experience as a dispatcher in towing or roadside assistance is required.
• Hands-on experience with Towbook or similar software is essential.

Responsibilities

• Oversee dispatching of towing services and ensure timely support.
• Input dispatch information accurately and manage service requests.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Customer Service Focus

Ability to Work Under Pressure

Tools

Towbook

Dispatching Software

Job description

Global Pacific Support is in search of an experienced Towing Dispatcher with a proficiency in Towbook to enhance our team. As a Towing Dispatcher, you will be responsible for overseeing the dispatching of our towing services while ensuring that our customers receive efficient and timely support. The ideal candidate will have hands-on experience with Towbook, strong communication skills, and a solid understanding of dispatch operations.

Responsibilities:

• Receive and evaluate incoming requests for towing and roadside assistance via phone and Towbook application.
• Collect essential information including the customer's location, vehicle details, and type of service needed.
• Utilize Towbook to input dispatch information accurately and manage service requests efficiently.
• Dispatch tow trucks and coordinate service personnel based on immediate requirements and vehicle availability.
• Monitor dispatched services to ensure prompt response and resolution of customer issues.
• Provide regular updates to customers regarding estimated arrival times and service status.
• Maintain comprehensive records of all calls, interactions, and dispatch activities in Towbook.
• Address customer inquiries and resolve any issues professionally and courteously.
• Collaborate with towing operators and team members to facilitate smooth operations and improve customer satisfaction.

Minimum Requirements:

• Previous experience as a dispatcher in the towing or roadside assistance industry is required.
• Hands-on experience with Towbook or similar dispatching software is essential.
• Excellent communication skills, both verbal and written.
• Strong organizational capabilities and attention to detail.
• Ability to work effectively in high-pressure situations and make timely decisions.
• Familiarity with local roads and geographic areas is a plus.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Strong customer service focus and problem-solving skills.
• A collaborative mindset and ability to work well in a team-oriented environment.

Competitive Salary, Remote Position, Schedule Flexibility