Towbook dispatcher

GLOBAL PACIFIC SUPPORT; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a reliable Towbook Dispatcher to enhance their dynamic team. In this remote role, you will oversee dispatch operations, ensuring timely towing services for customers. Your expertise in managing calls and using Towbook software will be crucial for success. This position offers flexibility in scheduling and a competitive salary, making it an excellent opportunity for those passionate about delivering outstanding customer service while thriving in a fast-paced environment.

Benefits

Competitive Salary

Schedule Flexibility

Remote Position

Qualifications

• Proven experience as a dispatcher in the towing industry is essential.
• Strong communication and organizational skills are a must.

Responsibilities

• Handle incoming calls for towing and roadside assistance services.
• Utilize Towbook software to manage service requests accurately.

Skills

Organizational Skills

Communication Skills

Dispatching Experience

Problem-Solving

Attention to Detail

Tools

Towbook Software

Job description

Global Pacific Support is seeking a reliable and efficient Towbook Dispatcher to join our dynamic team. In this role, you will be instrumental in managing our dispatch operations using Towbook software to ensure timely and effective towing services for our customers. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience with dispatching in the towing industry.

Responsibilities:

1. Handle incoming calls from customers requesting towing and roadside assistance services.
2. Collect essential information such as location, vehicle type, and reason for service.
3. Utilize Towbook dispatch software to enter, track, and manage service requests accurately.
4. Dispatch tow trucks and service personnel based on urgency and availability.
5. Monitor the status and location of tow trucks to ensure prompt responses.
6. Maintain communication with customers regarding estimated arrival times and service updates.
7. Document all service interactions and maintain accurate records within Towbook.
8. Provide excellent customer service by addressing inquiries and resolving issues promptly.
9. Collaborate with drivers and team members to optimize operational efficiency.

Minimum Requirements:

1. Proven experience as a dispatcher, specifically in the towing or roadside assistance industry.
2. Familiarity with Towbook dispatch software is highly preferred.
3. Strong verbal and written communication skills.
4. Attention to detail and the ability to manage multiple tasks simultaneously.
5. Capability to work under pressure and make informed decisions quickly.
6. Knowledge of local road networks and geographical areas is advantageous.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.
8. Commitment to providing outstanding customer service and problem-solving capabilities.
9. A collaborative mindset and the ability to work as part of a team.

Competitive Salary, Remote Position, Schedule Flexibility