Towing Account Representative

GPKC LLC; Grandview (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Incentive Pay & Shift Differential for

Paid Time Off

Company Match 401(k)

Company Sponsored Life Insurance

Supplemental Accident, STD & Critical

Job summary

GPKC LLC is hiring a Towing Account Representative to build strong client relationships and grow light- and medium-duty towing business. You will help deliver an exceptional customer experience by solving problems and coordinating with dispatch, drivers, and management.

The role emphasizes proactive outreach, accurate record-keeping, and collaboration with internal teams to ensure client needs are met and expectations exceeded in a fast-paced towing environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Business Administration, Marketing, Communications, or related field preferred.
• 1–3 years of experience in customer service, account management, sales, business development, or client relations preferred.
• Experience in towing, transportation, automotive services, fleet management, or related industry a plus.
• Experience using CRM software, spreadsheets, and standard office applications preferred.

Responsibilities

• Manage client relationships as the primary contact for light- and medium-duty towing clients, maintaining communication and ensuring needs are met.
• Grow the business by identifying, prospecting, and connecting with potential new clients.
• Collaborate with GM, Office Manager, drivers, and dispatch to resolve client concerns and address issues.
• Strengthen client partnerships by staying engaged with customers and improving satisfaction and retention.
• Track and report client contacts, new prospects, follow-ups, and updated information.
• Support daily operations by assisting dispatch and front-office staff when needed.

Skills

Communication

Relationship building

Customer-first

Initiating conversations

Organization

Collaboration

Multitasking

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

CRM software

Spreadsheets

Office applications

Job description

We're Hiring! Towing Account Representative

Build Relationships. Grow Business. Keep Customers Moving!

Are you a relationship-builder who enjoys helping customers, solving problems, and identifying new business opportunities? We're looking for a motivated, customer-focused Towing Account Representative to strengthen client relationships, grow our light- and medium-duty towing business, and help deliver an exceptional customer experience.

What You'll Do

• Manage Client Relationships: Serve as the primary point of contact for light- and medium-duty towing clients, maintaining consistent communication and ensuring their needs are met and exceeded.
• Grow Our Business: Identify, prospect, and connect with potential new clients to develop business opportunities and expand our customer base.
• Solve Problems: Partner with the General Manager, Office Manager, drivers, and dispatch team to resolve client concerns and proactively address potential issues.
• Strengthen Client Partnerships: Stay engaged with existing customers, identify service concerns early, and look for opportunities to improve satisfaction and retention.
• Track and Report Activity: Maintain accurate records of client contacts, new business prospects, follow-ups, and updated client contact information.
• Support Daily Operations: Step in to assist dispatch and front-office staff when needed to help maintain smooth operations and excellent service.

What We're Looking For

• Strong communication and relationship-building skills.
• A customer-first mindset with a proactive approach to problem-solving.
• Confidence initiating conversations with prospective clients and developing new business.
• Strong organizational skills and attention to detail.
• The ability to collaborate effectively with customers and internal teams.
• Comfort managing multiple priorities in a fast-paced towing environment.

Experience in towing, transportation, fleet services, account management, or business development is a plus.

Why Join Our Team?

You’ll have the opportunity to make a direct impact on customer satisfaction, build lasting business relationships, and contribute to the growth of our towing operations.

Ready to put your relationship-building skills to work?

Apply today and help us build stronger partnerships and drive business forward!

The following physical requirements are recommended based on the expected office, client communication, and operational support duties:

• Ability to sit or stand for extended periods while performing administrative and customer service tasks.
• Ability to operate a computer, telephone, and other standard office equipment for extended periods.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to move throughout the office and operational areas as needed.
• Ability to occasionally lift or carry office materials or supplies weighing up to 15 pounds.
• Ability to travel locally for client meetings or business development activities, if required by management.

Qualifications and Requirements

Education

• High school diploma or equivalent required.
• Associate degree in Business Administration, Marketing, Communications, or a related field preferred.

Experience

• One to three years of experience in customer service, account management, sales, business development, or client relations preferred.
• Experience in towing, transportation, automotive services, fleet management, or a related industry is a plus.
• Experience using customer relationship management (CRM) software, spreadsheets, and standard office applications preferred.

Work Environment and Schedule

• Full-time 8:00-5:00pm Monday - Friday position operating in a professional office and towing operations environment.
• Regular interaction with customers, management, dispatch personnel, drivers, and office staff.
• Work schedule established by management based on business needs.
• Occasional schedule flexibility may be necessary to address customer concerns or operational demands.
• Local travel may be required if client visits are part of the business development strategy.

**We Offer Competitive Benefits**

• Medical, Dental & Vision
• Incentive Pay & Shift Differential for night and weekend drivers
• Paid Time Off
• Company Match 401(k)
• Company Sponsored Life Insurance
• Supplemental Accident, STD & Critical Illness coverage
• Work Life Balance

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of our company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.