Tower Technician

Kelly Digital Infrastructure; Reston (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Kelly Digital Infrastructure seeks a full-time Tower Technician to support optical transport and infrastructure across US data centers. The role offers leadership and client-facing responsibilities, acting as the primary interface between customers and vendors.

Travel and safety compliance are core expectations in this high-visibility position. The successful candidate will audit quality, perform fiber installation and testing, and guide field teams while ensuring documentation is meticulous and

Qualifications

• 3–5 years of data center ops with customer interaction.
• Hands-on fiber cabling: single-mode and multi-mode, LC connectors.
• Experience with optical testing and transport troubleshooting.
• Leads teams and communicates effectively with customers.

Responsibilities

• 70% Optical Transport & Fiber Infrastructure: install, test, and document fiber networks.
• 30% Data Center Systems & Documentation: manage MoPs, cut sheets, tickets, inventory.

Skills

Data center operations

Fiber optic cabling

Optical testing

Team leadership

English communication

Documentation / MS Office

MoPs interpretation

Safety & lifting (50 lbs)

Education

Fiber optics certifications

Tools

VFLs

OTDRs

Power meters

Ticketing tools

Job description

We are seeking a full-time Tower Technician to support optical transport and infrastructure across customer data center and co-location environments in the US.

This role offers an excellent opportunity to take on a leadership and client-facing position, serving as the primary interface between customers and vendors. If you have experience auditing quality, performing optical transport work, and enjoy travelling, this role offers high-visibility enterprise exposure and opportunities for career growth.

REQUIRED SKILLS & EXPERIENCE

• -3–5 years of experience in data center operations or a similar technical environment with direct customer interaction.
• -Hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling.
• -Experience with optical testing and transport troubleshooting.
• -Prior team lead experience.
• -Strong written and verbal English communication skills for customer-facing interactions.
• -Excellent organisational, administrative, and documentation skills using customer applications and Microsoft Office tools.
• -Ability to interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• -Commitment to safety standards, quality requirements, and operational best practices.
• -Ability to lift and move equipment weighing up to 50 lbs and work comfortably at heights.

DESIRED SKILLS & EXPERIENCE

• -Advanced technical certifications in fiber optics, optical transport systems, or data center infrastructure.
• -Experience conducting third-party provider (3PP) audits and performance evaluations.
• -Experience with rapid deployment, migration, and emergency break/fix in data center environments.

WHAT YOU WILL BE DOING

Technical Breakdown

70% – Optical Transport & Fiber Infrastructure: Single-mode/multi-mode fiber, LC connectors, structured cabling, and optical testing.

30% – Data Center Systems & Documentation: Methods of Procedure, cut sheets, ticketing tools, and inventory tracking.

Daily Responsibilities

40% – Vendor Audit & Quality Oversight: Conduct daily audits of third-party provider (3PP) technician work and provide immediate feedback.

30% – Hands-On Technical Support: Perform fiber installation, decommissioning, break/fix, remediation, migration, and optical testing using VFLs, OTDRs, and power meters.

30% – Customer Interaction & Documentation: Communicate through ticketing tools and face-to-face interactions, read network diagrams, and execute MoPs and cut sheets.