Tower Agent - ATL

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 28,000 - 39,000; Full time

Job summary

Delta Air Lines, Inc. seeks a Tower Agent to coordinate service activities and flight needs with contracted service groups. The role includes monitoring aircraft and FAA frequencies, transmitting accurate data to screens and staff, and managing flights within a defined area.

You will monitor inbound connections, analyze impacts, allocate ground resources, and uphold safety across all processes to support timely operations.

Responsibilities

• Coordinates service activities and flight needs/changes with contracted service groups.
• Monitors aircraft and FAA frequencies and ensures proper data is transmitted to internal and public information display screens and personnel.
• Manages all flights assigned to a specific area, including delayed departure time assignments, coordinates service needs, and communicates the current state of the flight to appropriate personnel.
• Monitors the inbound passenger/baggage connections, provides analysis and recommendations.
• Directs the necessary resources to accomplish required ground services.
• Practices safety-conscious behaviors in all operational processes and procedures.

Job description

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Thank you for inquiring about the opportunity to become a Tower Agent. As a Tower Agent, you will perform a variety of duties according to the functional work area assignment. However, in certain stations and under certain circumstances, personnel may be required to perform all functions.

Summary of responsibilities (not comprehensive of all tasks):

• Coordinates service activities and flight needs/changes with contracted service groups.
• Monitors aircraft and FAA frequencies and ensures proper data is transmitted to internal and public information display screens and personnel.
• Manages all flights assigned to a specific area, including delayed departure time assignments, coordinates service needs, and communicates the current state of the flight to appropriate personnel.
• Monitors the inbound passenger/baggage connections, provides analysis and recommendations.
• Directs the necessary resources to accomplish required ground services.
• Practices safety-conscious behaviors in all operational processes and procedures.