Tow Truck Operator – Second Shift

All City Towing LLC; Milwaukee (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

All City Towing LLC is seeking an experienced Tow Truck Operator for the second shift. You will handle a variety of tasks including accident and stolen vehicle recoveries, roadside assistance, and flatbed transport across Milwaukee.

You must have at least 1 year of towing experience and a clean driving record; CDL-A is a plus and growth opportunities exist. Expect a dynamic, team-driven environment with daily dispatches, customer contact, and strict safety practices.

Qualifications

• 1+ year towing experience or equivalent.
• Good driving record and a valid license; CDL-A is a plus.
• Ability to stay professional with customers and deescalate tense situations.

Responsibilities

• Safely operate a flatbed tow truck to load and transport vehicles.
• Respond promptly to dispatch calls for a wide range of assistance.
• Ensure proper vehicle hookups and secure loads for safe transport.
• Communicate effectively with dispatchers, customers, and law enforcement as needed.
• Provide courteous communications in stressful situations.
• Maintain truck and equipment to a high standard.
• Complete required towing reports and receipts.

Skills

Driving license

Customer service

Deescalation

Education

CDL-A (preferred)

Job description

Overview

All City Towing started with one person, one truck. Fifteen years later we have 84 employees, 60+ towing machines, and we continue to grow. If you are an experience tow operator who loves solving problems nobody else can and love the excitement that towing brings, we want to hear from you.

As a Tow Truck Operator on the second shift, you will have a steady volume with a mix of police and sheriff requested tows, accident recovery, stolen vehicle recovery, roadside assistance, parking enforcement, relocations and flatbed transport.

Every day is different. You could handle an accident recovery on I-94, a stolen vehicle, an impound, or a flatbed transport across town. If you get bored easily, this is the job for you.

What we need from you:

• A minimum of 1+ year of towing experience
• Good driving record and a valid license (CDL-A would be a plus as well as provide growth opportunities)
• You show up ready. Police are counting on us, and we're counting on you.
• We're all on the same team with the same mission. You show respect for your team and do the right thing even when no one is looking.
• You can stay professional when a customer is having a bad day. You are able to deescalate when tense situations arise.
• You can handle Wisconsin weather, because you already know what you're in for.

Duties

• Safely operate a flatbed tow truck to load and transport vehicles.
• Respond promptly to dispatch calls for a wide range of assistance.
• Ensure proper vehicle hookups and secure loads for safe transport.
• Communicate effectively with dispatchers, customers, and law enforcement as needed.
• Provide professional and courteous communications to customers in stressful situations.
• Maintain your truck and equipment to a high standard
• May have to remove, bend, or cut parts of damaged vehicles preparatory to towing.
• Maintain vehicle cleanliness and complete routine inspections to ensure safety and compliance.
• Adhere to all company safety policies.
• Complete required paperwork, including towing reports and customer receipts. Load, secure, transport, and unload vehicles using safe vehicle-loading practices and protocols.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• towing: 1 year (Required)
• CDL is a plus