Tow Truck Operator - Roadside Rescue Pro

ALS TOWING & STORAGE Inc; Falls Church (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

ALS TOWING & STORAGE Inc. is seeking a dedicated Tow Truck Operator to provide emergency roadside assistance, accident recovery, and abandoned vehicle services in Falls Church, VA.

You will operate towing equipment safely, maintain vehicles, and deliver timely, customer-focused service while upholding the company’s safety standards. The role requires a clean driving record, ability to respond after hours, and strong communication skills.

Qualifications

• Driving record must meet company insurance carrier and DOT driver qualification standards.
• Ability to respond to after-hours calls within required response times.
• Professional appearance and conduct; strong customer service skills.
• Ability to operate towing/recovery equipment and perform basic math calculations.

Responsibilities

• Operate towing and recovery equipment safely and efficiently to provide roadside assistance and recovery services.
• Deliver professional, timely, and customer-focused service while representing the company positively.
• Complete service tickets and documentation accurately and on time; maintain trucks and equipment to standards.
• Respond to inquiries and collaborate with dispatch and management to support operations.
• Identify and suggest service improvements to enhance efficiency and customer experience.

Skills

Safe Vehicle Operation

Towing and Recovery

Customer Service Excellence

Problem Solving & Decision-Making

Safety Awareness

Equipment and Vehicle Maintenance

Documentation and Recordkeeping

Time Management and Reliability

Teamwork and Collaboration

Job description

ALS TOWING & STORAGE Inc. is seeking a dedicated Tow Truck Operator to provide emergency roadside assistance, accident recovery, and abandoned vehicle services in Falls Church, VA.

You will operate towing equipment safely, maintain vehicles, and deliver timely, customer-focused service while upholding the company’s safety standards. The role requires a clean driving record, ability to respond after hours, and strong communication skills.