Tow Truck Driver / Roadside Assistance Technician

Laramie Range Ford; Greeley (CO); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and PTO per law

6 paid holidays yearly

Employee discounts on parts/services

Job summary

Greeley CDJR is seeking an experienced Tow Truck Driver/Roadside Assistance Technician to join our team in Greeley. You will assist customers and guests with emergency roadside needs, fuel, jump-starts, lockouts, and tire changes, and tow vehicles when necessary.

Expect to work outdoors, provide ELITE customer service, and contribute to a safe, responsive service experience; prior tow/trade roadside experience is required.

Qualifications

• High school diploma or equivalent.
• 21 years of age or older.
• Ability to adhere to regular and punctual attendance.
• Possess a valid state driver’s license with minimal driving infractions/incidents.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
• Exhibit strong customer service skills, including the ability to effectively communicate with customers/guests and understand the need for providing ELITE customer/guest experience.
• Ability to lift materials weighing up to 75 pounds.
• Able to complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
• Prior tow truck driver or roadside service experience is mandatory.

Responsibilities

• Operate a full-size tow truck to assist our customers, guests, and employees.
• Provide fuel, jump-starts, lockout service, flat tire changes, and towing to our dealership.
• Ensure complete customer/guest satisfaction by delivering ELITE service; overtime potential if needed.

Skills

Customer service

Communication

Valid driver's license

Tablets usage

DOT health screenings

Education

High school diploma

Tools

Tablets/electronic devices

Job description

Join the Greeley CDJRRemote Experience Team as a Tow Truck Driver / Road Side Assistance Technician! Our goal is to create an ELITE environment for our customer guests and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.
We are seeking an experienced tow driver that enjoys helping others, solving problems, and providing ELITE customer service and guest experiences..

Our Roadside Assistance Technician will be a part of the initial service visit contact. Providing Emergency Roadside Assistance and towing when necessary. They will provide peace of mind to our customers and/or guests by identifying vehicle concerns and delivering necessary services to get them safely back on the road or their vehicle towed to our shop.

General job description:

• Operate a full-size (medium duty capable) tow truck to assist our existing customers, guests, employees, motorists .

• Service vehicles by providing fuel, performing jump-starts, providing lockout service, changing/inflating flat tires and/or towing vehicles to our dealership.

• Ensure complete customer/guest satisfaction by providing ELITE customer service
  Overtime earning potential is possible.

Compensation:

• Competitive monthly salary based on experience

Benefits include:

• Benefits:

• .Medical, dental, and vision benefits.

• Paid vacation depending on tenure.

• Paid Time Off in accordance with the Colorado Health Families and Workplaces Act.

• 6 paid holidays yearly.

• Employee discounts on parts / service / vehicle purchases.

Required Qualifications:

• High school diploma or equivalent.

• 21 years of age or older.

• Ability to adhere to regular and punctual attendance.

• Possess a valid state driver's license with minimal driving infractions/incidents.

• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.

• Exhibit strong customer service skills, including the ability to effectively communicate with customers/guests and understand the need for providing ELITE customer/guest experience.

• Ability to lift materials weighing up to seventy-five (75) pounds.

• Able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

• Ability to service vehicles such as providing fuel, performing jump-starts, providing lockout service, changing/inflating flat tires and performing tows.

• Prior tow truck driver or roadside service experience is mandatory. Including the ability to safely operate a wheel lift, flatbed, dolly towing equipment, and related service equipment.

• Minimum ability to lift materials weighing up to seventy-five (75) pounds.

• Work with frequent exposure to road hazards and temperature extremes. Will spend a majority of time outside of a temperature-controlled environment.

Greeley CDJRis an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law