Elite Tow & Roadside Technician - Emergency Support Pro

Laramie Range Ford; Greeley (CO); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and PTO per law

6 paid holidays yearly

Employee discounts on parts/services

Job summary

Greeley CDJR is seeking an experienced Tow Truck Driver/Roadside Assistance Technician to join our team in Greeley. You will assist customers and guests with emergency roadside needs, fuel, jump-starts, lockouts, and tire changes, and tow vehicles when necessary.

Expect to work outdoors, provide ELITE customer service, and contribute to a safe, responsive service experience; prior tow/trade roadside experience is required.

Qualifications

• High school diploma or equivalent.
• 21 years of age or older.
• Ability to adhere to regular and punctual attendance.
• Possess a valid state driver’s license with minimal driving infractions/incidents.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
• Exhibit strong customer service skills, including the ability to effectively communicate with customers/guests and understand the need for providing ELITE customer/guest experience.
• Ability to lift materials weighing up to 75 pounds.
• Able to complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
• Prior tow truck driver or roadside service experience is mandatory.

Responsibilities

• Operate a full-size tow truck to assist our customers, guests, and employees.
• Provide fuel, jump-starts, lockout service, flat tire changes, and towing to our dealership.
• Ensure complete customer/guest satisfaction by delivering ELITE service; overtime potential if needed.

Skills

Customer service

Communication

Valid driver's license

Tablets usage

DOT health screenings

Education

High school diploma

Tools

Tablets/electronic devices

Job description

Greeley CDJR is seeking an experienced Tow Truck Driver/Roadside Assistance Technician to join our team in Greeley. You will assist customers and guests with emergency roadside needs, fuel, jump-starts, lockouts, and tire changes, and tow vehicles when necessary.

Expect to work outdoors, provide ELITE customer service, and contribute to a safe, responsive service experience; prior tow/trade roadside experience is required.