Tow Truck Driver

American Automobile Association, Inc.; Hayward (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a skilled Service Provider to join its team. This role involves driving service vehicles, providing emergency assistance, and ensuring a high level of customer service. Candidates should have automotive training, a strong background in customer interactions, and relevant certifications. The position offers a competitive hourly wage with performance incentives.

Qualifications

• 2 years of experience in a customer contact role.
• Preferred knowledge includes AAA Compliance Training and similar certifications.
• Experience operating service vehicles and equipment.

Responsibilities

• Drive and operate service vehicles for roadside assistance.
• Interact with customers and build rapport during service calls.
• Perform diagnostic tasks on vehicles and complete necessary paperwork.

Skills

Verbal communication

Written communication

Problem solving

Listening skills

Basic automotive knowledge

Education

Vocational technical automotive training/certification

ASE (Automotive Service Excellence) certification

Job description

Team Member Qualifications
• You have been in your current position for at least six months.
• You are currently not on any form of disciplinary action.
• You have not been on any form of disciplinary action in the past six months.
• You have discussed your interest in applying for this position with your current Manager.

Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

Essential Functions
• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities
• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification
• Two (2) years of experience in a customer contact role
• Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements
• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

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$27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives