Internal Communications Lead Partner

ACSC Auto Club Of Southern Calif; United States; On-site; USD 100,000 - 133,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Job summary

Auto Club Enterprises seeks an Internal Communications Lead Partner to guide large-scale employee communications, shaping the vision, mission, and talent programs across ACE. You will drive internal marketing strategies and collaborate with HR COEs and business leaders to enhance engagement and understanding of ACE initiatives.

In this role, you will manage programs, measure impact with surveys and metrics, and lead cross-functional teams to deliver clear, compelling messaging through intranet,

Qualifications

• Advanced written, verbal, and interpersonal skills required for effective communication at all levels.
• Demonstrated project management capabilities and leadership experience.
• Strategic thinking with strong analytical and creative problem-solving skills.
• Ability to work independently and within cross-functional teams.
• Excellent attention to detail and ability to multi-task under deadlines.

Responsibilities

• Lead the development and ongoing improvement of internal communication programs.
• Develop innovative internal communication solutions aligned with business needs.
• Analyze trends and voice of the employee to shape talent programs.
• Manage internal communications calendar and project backlog.
• Measure program impact through surveys and metrics; drive data-informed decisions.
• Collaborate with Marketing, eBusiness, and Public Affairs to align messaging.

Skills

Advanced written communication

Verbal communication

Interpersonal skills

Strategic thinking

Analytical skills

Project management

Leadership

Education

Bachelor's degree or equivalent

Tools

Webex

Microsoft Teams

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Internal Communications Lead Partner

This position leads large-scale communication programs to ensure employees understand the vision, mission, strategies, and policies of Auto Club Enterprises. Responsible for leading the development of internal communication of ACE talent programs and services. The incumbent establishes various internal communication and employee engagement programs to promote talent and organizational strategies in concert with other HR COEs and business leaders. Creates internal marketing and communication strategies that drive ACE's talent strategy and HR program initiatives.

Job Duties

• Program Management – Leads the development, planning, and implementation of employee communication programs and their ongoing continuous improvement with a constant focus on increasing positive perception of ACE’s Employee Value Proposition.
• Responsible for developing innovative and creative internal communication solutions that meet business needs, increasing the value of ACE talent programs and services.
• Analyzes trends, developments in the marketplace, and “voice of the employee” research to shape internal communications and talent programs.
• Activities include but are not limited to, conducting thorough market analysis and research, developing and implementing new internal communication program features, developing programs to increase employee engagement, and interfacing with both internal and external resources as needed.
• Accountable for achieving business metrics associated with internal communication strategic initiatives.
• Provides guidance to the Internal Communications team with strategic thought leadership and team direction, aiding with overall goals and objectives.

Internal Communications – Corporate

• Leads the communication of complex or multi-faceted news and information to employees and multiple stakeholders (HR, program and project leaders, managers, etc.) to create communication programs and interactive experiences by using a variety of channels (intranet, video, blogs, print media, etc.).
• Builds comprehensive internal communications programs that help employees understand the goals, programs, processes, organizational structure, and vision of their business unit or the organization at large.
• This may include planning, editing, graphic development, layout, and publishing of a variety of internal communications.

Project Management

• Manages an ongoing internal communications calendar and project backlog for the department.
• Responsible for keeping projects on track and ensuring deadlines are met.
• Utilizes a formal process to track and manage all communications requests and projects.

Strategic Planning

• Oversees the implementation of strategic internal employee engagement and internal communication campaigns for talent management programs aimed at improving talent acquisition, retention, well-being, and development.
• Stays abreast of market-leading HR communication strategies to drive ACE’s talent strategy.
• Provide leadership in the implementation of all strategic initiatives for HR programs.
• Participates in cross-functional project teams to drive HR strategic initiatives.

Measurement of Communication Programs

• Leads the development of metrics to gather insights to improve the employee communications experience.
• Owns employee survey programs from design, build, implementation, analysis, and communication.
• Turns data into information that drives decisions that positively impact the employee experience.

External Communication Alignment

• Represents HR and Employee Communications in cross-functional meetings and planning sessions with colleagues in Marketing, eBusiness, Public Affairs, etc., to ensure message alignment and consistency as well as generate new content ideas.
• Also ensures internal branding is in alignment with external consumer branding.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred 7‑9 years Internal communications, corporate communications or relevant experience.
• Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization. (High proficiency)
• Attention to detail to proof materials for quality assurance. (High proficiency)Demonstrated project management capabilities, time management and leadership skills. (High proficiency)
• Strategic thinking with strong analytical, problem‑solving and creativity skills. (High proficiency)
• Ability to work independently as well as in a collaborative team environment. (High proficiency)
• Self-disciplined, with the ability to multi‑task, schedule, organize, monitor, and administer various projects simultaneously to meet production schedules with tight deadlines. (High proficiency)
• Manage and prioritize video requests, coordinate video productions, direct, film, and edit video deliverables with quality and precision. (High proficiency)
• Ability to bring new ideas and suggest enhancements and/or improvements but also follow procedure and current shooting and editing styles. (High proficiency)
• Ability to concept and assist in writing scripts and storyboarding. (Medium proficiency)
• Ability to format and compress footage for social media as well as for internal use. (Medium proficiency)
• Technical abilities and experience in planning, setting up, and streaming live events. (Medium proficiency)
• Must be comfortable shooting in a studio or on‑location with the ability to adapt equipment setup and provide alternative setup or workarounds if necessary, while still delivering a quality product. (Medium proficiency)
• Ability to conceive, produce, and circulate high‑quality infographics, photos, videos, slides, and other shareable content following brand and style guidelines. (High proficiency)
• Proven ability to achieve high service quality results as well as meet productivity levels required. (High proficiency)
• Comprehensive knowledge of production techniques including shot composition and directing. (Medium proficiency)
• Highly proficient in the use of Webex, Microsoft Teams, Word, Excel, PowerPoint, SharePoint, and Outlook. (High proficiency)
• This position requires working in the office during regular business hours in addition to occasional travel, weekend or evening work. (Medium proficiency)
• Travel Requirements Occasional travel to off-site business meetings, conferences and events. (10% proficiency)

Starting Pay

The starting pay range for this position is: $99,500.00 - $132,900.00. Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

About Us

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.