Tour Receptionist II

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, FL seeks a friendly Receptionist to be the first point of contact for guests and visitors. You will handle calls, provide information, and support front-desk operations with a professional demeanor.

The role requires strong organizational skills, experience with multi-line phones, and proficiency in Microsoft Office. Hospitality or front-desk experience is a plus for daily administrative support and guest services.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1-year experience in receptionist or administrative position.
• Experience answering multi-line phones.
• A clear speaking voice with a friendly and professional demeanor and etiquette.
• Excellent organization skills and attention to detail.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Answers multi-line phone system, determine the purpose of calls and direct calls appropriately and/or relay accurate messages.
• Answer questions about the organization and provide callers with address, directions and other information.
• Welcome on-site candidates, visitors, and vendors; determine nature of the business and contact the appropriate individual.
• Maintain a log for tracking issues as well as the date and time of acceptable resolution; maintain calendar for conference rooms, telephone/directory of all employees.
• Contact the appropriate vendor/department for office maintenance or cleaning issues for day-to-day operations.
• Order supplies, process invoices, and assist with special projects as needed.

Skills

Receptionist skills

Phone handling

Calendar management

Office software

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

The Receptionist is responsible for serving as a representative of the company and providing a welcoming and professional first impression both on the telephone and in-person. This position is also responsible for providing administrative support as needed.

ESSENTIAL DUTIES AND TASKS:

• Answers multi-line phone system, determine the purpose of calls and direct calls appropriately and/or relay accurate messages.
• Answer questions about the organization and provide callers with address, directions and other information.
• Welcome on-site candidates, visitors, and vendors determine nature of the business and contact the appropriate individual to pick their guest up at the reception area.
• Maintain a log for tracking issues as well as the date and time of acceptable resolution. Maintain calendar for conference rooms, telephone/directory of all employees.
• Responsible for contacting the appropriate vendor/department for office maintenance or cleaning issues with regards to the facility's day-to-day operations (such as changing light bulbs, heat problems, water problems, housekeeping issues, etc.).
• Order supplies, process invoices, distributemail, and assists with special projects as needed.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• Minimum of 1-year experience in receptionist or administrative position.
• Experience answering multi-line phones.
• A clear speaking voice with a friendly and professional demeanor and etiquette.
• Excellent organization skills and attention to detail.
• Proficiency with Microsoft Office Suite - Word, Outlook, and Excel.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.