Tour Guide

Fiskars Brands Inc.; Town of Waterford (WI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

Health and wellness programs

Work-life balance

Professional development

Inclusive environment

Employee discounts

Job summary

Fiskars Group in Waterford is seeking seasonal Tour Guides for the House of Waterford. You will deliver engaging tours and share the Waterford story with visitors, requiring strong English communication and exceptional interpersonal skills.

Applicants should have tour guide experience or similar customer-facing roles, a passion for travel, and a flexible weekend/evening availability. Seasonal hours apply with emphasis on group tours and multilingual visitors.

Qualifications

• Prior experience as a tour guide or in a similar customer-facing role.
• Strong public speaking skills.
• Knowledge of local history, culture, and attractions.

Responsibilities

• Deliver engaging Waterford brand stories to visitors.
• Provide outstanding customer service and uphold product quality standards.
• Communicate clearly with groups of varying sizes and adapt to audiences.
• Maintain attention to detail and present well.
• Deliver tours to small and large groups, in English.
• Collaborate with team to ensure smooth visitor experiences.

Skills

Public speaking

Interpersonal skills

English fluency

Team collaboration

Customer service

Flexible schedule

Job description

Job Title: Tour Guide

Location: Waterford City

Employment Type: Seasonal/temporary

Job Summary:

We are seeking seasonal Tour Guides for the House of Waterford who are enthusiastic and can provide engaging tours for our visitors. The ideal candidate will have passion to deliver the Waterford story and have excellent interpersonal skills.

Key Responsibilities

• A flair and passion for delivering exceptional customer service and working with quality products
• An outstanding attention to detail
• The ability to communicate fluently in English
• Excellent interpersonal skills and the ability to work well in a team
• A can-do attitude and well presented
• Tour Guides must have the ability to deliver the Waterford brand story with passion to all of our visitors.
• The House of Waterford welcomes visitors from many different countries during the season, and our tour guides need to be able to conduct the tour to both small and large tour groups.

Qualifications

• Prior experience as a tour guide or in a similar customer-facing role is preferred.
• Strong public speaking skills.
• Friendly, approachable demeanour with excellent customer service skills.
• Knowledge of the local area, including its history, culture, and key attractions.
• Ability to manage groups of varying sizes and adapt to different audiences.
• Flexible schedule, availability on weekends and evenings if needed.

Additional Requirements

• A positive attitude and enthusiasm for sharing knowledge.
• Candidates must be fully flexible to work 5 days per week, Monday - Sunday

Last day of application:

2026-10-08

Benefits and Perks

• Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
• Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
• Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
• Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
• Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
• Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
• Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
• Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Pioneering design to makethe everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2025, Fiskars Group's global net sales were EUR 1.1 billion, and we had approximately 6,600 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers products in the high-end homeware segment as well as fine branded jewelry. Its desirable brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2025, BA Vita's reported net sales were EUR 613 million, and it had approximately 5,000 employees.

BA Fiskars offers functional innovations in the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2025, BA Fiskars' net sales were EUR 522 million, and it had approximately 1,300 employees.

Read more: fiskarsgroup.com