Tour Guide

Collabera; Moline (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

Collabera recherche un Guide Touristique pour coordonner et planifier des visites d'usine à Moline, IL. Le rôle nécessite de fortes compétences en service client et une connaissance des clients, notamment ceux travaillant avec des enfants. Flexibilité des horaires requise pour répondre aux besoins des visites. Des responsabilités additionnelles incluent la formation des guides et l'organisation d'événements spéciaux.

Benefits

Congés payés

Assurance santé

Plan de retraite 401K

Qualifications

• Compétences en service à la clientèle requises.
• Expérience ou connaissances sur le client, idéalement avec des enfants.

Responsibilities

• Coordonner et planifier toutes les visites d'usine.
• Agir comme représentant de l'entreprise pendant les visites.
• Former les guides sur les parcours et les informations à fournir.

Skills

Service client

Connaissance client

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions), Permanent Placement Services, and Vendor Management Programs.

Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, and Disability Insurance.

Job Description

Industry: Manufacturing

Work Location: Moline, IL 61265

Job Title: Tour Guide

Duration: 3 Years (Strong possibility of extension)

Job Responsibilities:

• Coordinate and plan all factory tours.
• Prepare tour guide work schedules ensuring appropriate number of guides are available.
• Compile data for reports using defined formats.
• Perform administrative duties including correspondence, invoicing, filing, bill payment, and reporting.
• Act as the Company representative during tours and events.
• Train guides on tour routes and information to provide guests.

Major Duties:

• Provide tours for dealers, schools, families, and customers.
• Receive training on client, client history, exhibits, and QC area.
• Work hours are flexible, typically 4-12 hours per week based on need.
• Current shifts are M-F 9:00 am - 1:00 pm and 1:00 pm - 5:00 pm; Sat 10:00 am - 1:30 pm and 1:30 pm - 5:00 pm; Sun 12:00 pm - 4:00 pm.
• Starting November, shifts will be split M-F 9:00 am - 1:00 pm, 11:00 am - 2:00 pm, and 1:00 pm - 5:00 pm.
• Occasional weekend and holiday work on a rotational basis.
• Provide VIP tours and assist with special events like Learn and Play Day, Tractor Show, and Craft Day.

Qualifications

Requirements:

• Strong customer service skills.
• Knowledge about the client through work experience, family, or research, or experience in education or training, especially working with children.
• Computer skills are not necessary.

Additional Information

For more information about the position, please contact: