Tour Coordinator, Correctional Health Services, Part-time

NYC Health + Hospitals; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

NYC Health + Hospitals is seeking a Tour Coordinator to assist in oversight within Central Operations and clinics. You will coordinate daily operational tasks, handle requests, and support clinical staffing updates under supervision.

Responsibilities include planning objectives, training programs, and ensuring smooth patient flow, with a focus on data entry, reporting, and interdepartmental communication.

Qualifications

• Requires a degree in a related field and several years of health care program planning, research, design, operation, evaluation or analysis.
• Demonstrated skills in written and oral communication.
• Experience in health care facility operations preferred.

Responsibilities

• Assist in planning daily operational objectives with the Tour Supervisor and clinical staff to coordinate patient and management objectives.
• Assist in planning development and may conduct training programs to maintain personnel proficiency and procedures.
• Act as intermediary between Central Operations and DOC to ensure patient production for health care services.
• Monitor patient production and conduct regular visits to clinic areas to ensure proper patient flow and flag delays.
• Perform data entry and retrieval of records, lists, and statistical information; review reports for accuracy and resolve deficiencies; compile data and prepare charts and reports.
• Provide administrative supervision for a health service program of professional and non-professional staff.

Skills

Communication skills

MS Office proficiency

Detail-oriented

Discretion

Team collaboration

Healthcare policies

Education

Bachelor’s degree in Business/Engineering/Social Sciences/Health Care related

Masters in Public Health/Public Administration/Health Care related

Tools

Excel

PowerPoint

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city’s five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city’s five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Duties & Responsibilities

Under the general supervision of the Tour Supervisor and with latitude for independent judgment and initiative, the Tour Coordinator (TC) assists in the oversight and management within Central Operations and clinics. The TC participates in process monitoring and direct handling of department-specific requests. This may include handling telephonic and email requests, daily operational coordination tasks, interpersonal coordination, and conduct of daily, weekly, or periodic operational reports, including proper end-of-tour handoff and clinical staffing updates.

Detailed Tasks

• Assists in planning daily operational objectives through consultation with the Tour Supervisor on duty, clinical staff, and other associated healthcare fields to coordinate joint patient and management objectives.
• Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
• Act as an intermediary between Central Operations and DOC to ensure patient production for health care services.
• Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient’s movement to DOC.
• Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies; compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.
• May provide administrative supervision for a comprehensive health service program of professional and non-professional staff and related health care personnel.

Minimum Qualifications

• A Baccalaureate Degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related programs; and

A minimum of four years of progressive, responsible experience related to Health Care Program Planning, Research, Design, Operation, Evaluation and Analysis; or

• A Masters Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related disciplines; and

A minimum of three years progressive, responsible experience directly related to health care program planning, research, design, operation, evaluation and analysis; or

• A satisfactory equivalent combination of training, education and experience; and,
• Demonstrated skills in written and oral communication.

Department Preferences

• Strong written and verbal communication skills.
• Advanced Microsoft Office Suite proficiency including Excel and PowerPoint.
• Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments and meet deadlines.
• High degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality and ability to work with discretion on sensitive matters.
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary.
• Knowledge of policies and programs utilized in the operation of a health care facility