Total Rewards, Sr. Specialist

Liberty Latin America; San Juan (PR); On-site; USD 90,000 - 120,000; Full time

Job summary

Liberty Latin America is seeking a Total Rewards Sr. Specialist to administer and analyze compensation and benefits programs across Puerto Rico and the U.S. Virgin Islands.

You will manage day-to-day processes, resolve escalations with brokers and vendors, and ensure data accuracy and governance in a collaborative, fast-paced environment. Responsibilities include Open Enrollment execution, retirement plan oversight, and data validations across HRIS/payroll systems.

Qualifications

• Bachelor's degree in HR, business administration, or related field.
• 3–6 years of Total Rewards experience with focus on benefits administration and some compensation exposure in US/Puerto Rico.
• Fully bilingual in Spanish and English.
• Experience with self-insured ASO, fully insured medical plans, 401(k) and retirement programs.
• Experience in renewals, RFPs, and vendor negotiations; CBAs preferred.
• Strong HRIS/payroll tech (ADP, SAP, Workday) and advanced Excel; CEBS/PHR/SPHR valued.
• Knowledge of ERISA, ACA, COBRA, HIPAA, FMLA and Puerto Rico labor regulations.

Responsibilities

• Administer day-to-day benefits portfolio and compensation processes across PR/USVI.
• Serve as primary contact for brokers, carriers, and benefit vendors; manage service levels.
• Coordinate Open Enrollment and annual benefit cycles; ensure data accuracy and validation.
• Prepare compensation analyses, market comparisons, and decision-support materials.
• Maintain governance and audit documentation; ensure compliance with policy and regulations.

Skills

Bilingual Spanish/English

Advanced Excel

Education

Bachelor's degree in HR/Business Admin

Tools

ADP

SAP

Workday

Job description

As a Total Rewards Sr. Specialist you will be a hands-on individual contributor responsible for the day-to-day administration, analysis, and execution of compensation and benefits programs across Puerto Rico and the U.S. Virgin Islands. The role independently manages recurring Total Rewards processes, resolves employee and vendor issues, performs data analysis, maintains program controls, and supports compliance and governance activities within established policies, plans, and frameworks. The Sr. Specialist partners closely with People Business Partners, Payroll, People Services, Finance, Legal, brokers, carriers, record keepers, and regional Total Rewards teams, escalating material exceptions, policy decisions, plan design matters, and strategic issues to the Total Rewards Manager.

How can you add value?

• Administer the day-to-day benefits portfolio, including retirement/401(k) programs, medical plans (ASO and/or fully insured), dental, vision, life insurance, AD&D, short-term and long-term disability, SINOT, EAP, and other approved benefit and wellbeing programs.
• Resolve escalated employee benefit inquiries involving eligibility, enrollment, life events, deductions, claims, retirement contributions, plan provisions, and vendor service issues; coordinate timely resolution and elevate exceptions as appropriate.
• Serve as the primary day-to-day contact for brokers, carriers, recordkeepers, and benefit vendors on routine operational matters, tracking service issues, follow-ups, and agreed service levels.
• Coordinate operational readiness and execution for Open Enrollment and other annual benefit cycles, including eligibility files, system testing, communications, vendor coordination, data validation, and post-enrollment reconciliation.
• Provide benefit data, plan information, and administrative support for CBA-related matters in coordination with Labor Relations, escalating matters requiring interpretation, policy determination, or grievance strategy.
• Coordinate documentation and operational support for retirement plan audits, required testing, filings, disclosures, and governance activities, working with auditors, trustees, recordkeepers, legal counsel, and other external advisors under the Total Rewards Manager’s direction.
• Monitor assigned compliance requirements related to compensation and benefits, including, as applicable, ERISA, ACA, COBRA, HIPAA, FMLA, SINOT, and applicable federal, Puerto Rico, and U.S. Virgin Islands requirements; identify potential gaps or regulatory changes for review.
• Maintain Total Rewards SOPs, process documentation, control calendars, audit evidence, approvals, and program records to support consistent execution and audit readiness.
• Handle employee compensation, health, benefits, and personal information with appropriate confidentiality and in accordance with applicable privacy requirements, plan rules, and company policies.
• Execute local compensation processes, including Annual Salary Review (ASR), bonus and incentive administration, promotions, off-cycle adjustments, and other approved pay actions, ensuring accurate data, approvals, and timely processing.
• Prepare compensation analysis, market comparisons, internal equity reviews, salary recommendations, and decision-support materials for review by the Total Rewards Manager and People Business Partners.
• Maintain compensation data and support updates to salary structures, job architecture, and grading frameworks in alignment with LLA guidelines and approved governance.
• Support compensation and benefits benchmarking, market surveys, and competitive analysis in coordination with the Total Rewards Manager and regional Total Rewards team.
• Validate compensation transactions and recommendations against approved salary structures, internal equity considerations, policies, and governance requirements; flag exceptions for review.
• Perform regular data validations, reconciliations, and audits across HRIS, payroll, benefit carriers, recordkeepers, and vendor systems to ensure accuracy of eligibility, enrollment, deductions, contributions, compensation changes, and employee records.
• Partner with Payroll and People Services to validate benefit deductions, retirement contributions, bonuses, compensation changes, and other Total Rewards transactions, resolving discrepancies in a timely manner.
• Track benefits budget data and support claims, utilization, cost-driver, and forecast reporting for review by the Total Rewards Manager and Finance.
• Identify data quality, control, or process risks and coordinate corrective actions within assigned authority, escalating recurring or material issues.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or experience:

Bachelor's degree in human resources, Business Administration, or a related field required.

3-6 years of experience in Total Rewards, with a primary focus on benefits administration and some exposure to compensation processes in US and/or Puerto Rico environments.

Other qualifications:

• Fully bilingual (Spanish and English) required.
• Proven experience working with self-insured (ASO), fully insured medical plans, 401(k) and retirement programs, insurance programs.
• Experience in benefits renewals, RFPs, and vendor negotiations required.
• Experience working in unionized environments with CBAs is highly preferred.
• Exposure to compensation processes including salary reviews and incentive administration is a plus.
• Strong proficiency in HRIS and payroll systems such as ADP, SAP, or Workday.
• Advanced proficiency in Microsoft Excel including pivot tables, modeling, and reporting.
• Professional certifications preferred: PHR/SPHR, CEBS (Certified Employee Benefit Specialist) highly valued.
• Knowledge of ERISA, ACA, COBRA, HIPAA, FMLA, and Puerto Rico labor regulations.
• Experience building reports, dashboards, and executive-level insights for decision-making.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, protected veteran, disability status or genetic information. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.