Total Rewards, Sr. Specialist

Liberty Latin America; United States Virgin Islands; Hybrid; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Liberty Latin America is seeking a Total Rewards Senior Specialist to manage day-to-day compensation and benefits programs across Puerto Rico and the U.S. Virgin Islands.

This hands-on role partners with People Partners, Payroll, Finance, Legal, brokers, carriers, and record keepers to ensure accurate data, governance, and timely processing of annual salary reviews and open enrollment. You will perform data analysis, maintain SOPs, monitor ERISA/ACA compliance, and support audits and reporting.

Qualifikationen

• Bachelor’s degree in human resources, business administration, or related field.
• 3–6 years of Total Rewards experience with focus on benefits administration and exposure to compensation processes in US/Puerto Rico environments.

Aufgaben

• Administer day-to-day benefits portfolio (retirement/401(k), medical, dental, vision, life, disability, EAP).
• Resolve escalated benefit inquiries and coordinate with brokers and vendors.
• Serve as primary contact for brokers, carriers, and recordkeepers on routine matters.
• Coordinate Open Enrollment and annual benefit cycles including data validation and post-enrollment reconciliation.
• Provide data, plan information, and support for CBA-related matters with Labor Relations.
• Coordinate retirement plan audits, testing, and governance activities with external advisors.
• Monitor compliance (ERISA, ACA, COBRA, HIPAA, FMLA, SINOT) and identify gaps for review.
• Maintain SOPs, control calendars, audit evidence and program records.
• Handle compensation actions (ASR, bonuses, promotions) and ensure timely processing.
• Prepare compensation analysis, market comparisons, and decision-support materials.

Kenntnisse

Benefits administration

Data analysis

Vendor management

Regulatory compliance

Cross-functional collaboration

Ausbildung

Bachelor’s degree in HR or related field

Tools

ADP

Workday

SAP

Jobbeschreibung

What's the role?

As a Total Rewards Sr. Specialist you will be a hands-on individual contributor responsible for the day-to-day administration, analysis, and execution of compensation and benefits programs across Puerto Rico and the U.S. Virgin Islands. The role independently manages recurring Total Rewards processes, resolves employee and vendor issues, performs data analysis, maintains program controls, and supports compliance and governance activities within established policies, plans, and frameworks. The Sr. Specialist partners closely with People Business Partners, Payroll, People Services, Finance, Legal, brokers, carriers, record keepers, and regional Total Rewards teams, escalating material exceptions, policy decisions, plan design matters, and strategic issues to the Total Rewards Manager.

How can you add value?

• Administer the day-to-day benefits portfolio, including retirement/401(k) programs, medical plans (ASO and/or fully insured), dental, vision, life insurance, AD&D, short-term and long-term disability, SINOT, EAP, and other approved benefit and wellbeing programs.
• Resolve escalated employee benefit inquiries involving eligibility, enrollment, life events, deductions, claims, retirement contributions, plan provisions, and vendor service issues; coordinate timely resolution and escape exceptions as appropriate.
• Serve as the primary day-to-day contact for brokers, carriers, recordkeepers, and benefit vendors on routine operational matters, tracking service issues, follow-ups, and agreed service levels.
• Coordinate operational readiness and execution for Open Enrollment and other annual benefit cycles, including eligibility files, system testing, communications, vendor coordination, data validation, and post-enrollment reconciliation.
• Provide benefit data, plan information, and administrative support for CBA-related matters in coordination with Labor Relations, escalating matters requiring interpretation, policy determination, or grievance strategy.
• Coordinate documentation and operational support for retirement plan audits, required testing, filings, disclosures, and governance activities, working with auditors, trustees, recordkeepers, legal counsel, and other external advisors under the Total Rewards Manager’s direction.
• Monitor assigned compliance requirements related to compensation and benefits, including, as applicable, ERISA, ACA, COBRA, HIPAA, FMLA, SINOT, and applicable federal, Puerto Rico, and U.S. Virgin Islands requirements; identify potential gaps or regulatory changes for review.
• Maintain Total Rewards SOPs, process documentation, control calendars, audit evidence, approvals, and program records to support consistent execution and audit readiness.
• Handle employee compensation, health, benefits, and personal information with appropriate confidentiality and in accordance with applicable privacy requirements, plan rules, and company policies.
• Execute local compensation processes, including Annual Salary Review (ASR), bonus and incentive administration, promotions, off-cycle adjustments, and other approved pay actions, ensuring accurate data, approvals, and timely processing.
• Prepare compensation analysis, market comparisons, internal equity reviews, salary recommendations, and decision-support materials for review by the Total Rewards Manager and People Business Partners.
• Maintain compensation data and support updates to salary structures, job architecture, and grading frameworks in alignment with LLA guidelines and approved governance.
• Support compensation and benefits benchmarking, market surveys, and competitive analysis in coordination with the Total Rewards Manager and regional Total Rewards team.
• Validate compensation transactions and recommendations against approved salary structures, internal equity considerations, policies, and governance requirements; flag exceptions for review.
• Perform regular data validations, reconciliations, and audits across HRIS, payroll, benefit carriers, recordkeepers, and vendor systems to ensure accuracy of eligibility, enrollment, deductions, contributions, compensation changes, and employee records.
• Partner with Payroll and People Services to validate benefit deductions, retirement contributions, bonuses, compensation changes, and other Total Rewards transactions, resolving discrepancies in a timely manner.
• Track benefits budget data and support claims, utilization, cost-driver, and forecast reporting for review by the Total Rewards Manager and Finance.
• Identify data quality, control, or process risks and coordinate corrective actions within assigned authority, escalating recurring or material issues.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or experience:

Bachelor’s degree in human resources, Business Administration, or a related field required.

3-6 years of experience in Total Rewards, with a primary focus on benefits administration and some exposure to compensation processes in US and/or Puerto Rico environments.

Other qualifications:

• Fully bilingual (Spanish and English) required.
• Proven experience working with self-insured (ASO), fully insured medical plans, 401(k) and retirement programs, insurance programs.
• Experience in benefits renewals, RFPs, and vendor negotiations required.
• Experience working in unionized environments with CBAs is highly preferred.
• Exposure to compensation processes including salary reviews and incentive administration is a plus.
• Strong proficiency in HRIS and payroll systems such as ADP, SAP, or Workday.
• Advanced proficiency in Microsoft Excel including pivot tables, modeling, and reporting.
• Professional certifications preferred: PHR/SPHR, CEBS (Certified Employee Benefit Specialist) highly valued.
• Knowledge of ERISA, ACA, COBRA, HIPAA, FMLA, and Puerto Rico labor regulations.
• Experience building reports, dashboards, and executive-level insights for decision-making.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, protected veteran, disability status or genetic information. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.