Service Response Representive - UHealth

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami Health System is seeking a Service Response Representative to handle incoming inquiries and support patient accounts. This on-site, full-time role is based in Miami, FL, with responsibilities including accurate data entry and escalation when needed.

No experience required, but candidates should be able to communicate clearly and follow procedures while protecting patient confidentiality. The position supports a leading academic medical center serving South Florida and beyond.

Qualifications

• General knowledge of office procedures and operations.
• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Ability to communicate effectively in both oral and written form.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Answer all incoming customer inquiries and transfers as needed.
• Enter accurate information into patient accounts.
• Escalate concerns to obtain resolution when necessary.
• Reach out to customers, providers, and other entities.
• Provide verbal and written directions to customers.
• Identify patient needs and provide resources.

Skills

Office procedures

Record keeping

Written & verbal communication

Instructions comprehension

Confidential information handling

Education

High School diploma or equivalent

Tools

None

Job description

## Service Response Representive - UHealthApplyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100098760**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.1. Answers all incoming customer inquiries and requests and transfers matter when appropriate. 2. Enters appropriate and precise information to patient accounts. 3. Escalates customer concerns when necessary to obtain a resolution. 4. Reaches out to customers, providers, and other entities. 5. Provides verbal and written directions to customers. 6. Identifies and assesses patient needs and provides resources. 7. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High School diploma or equivalent Certification and Licensing: Not Applicable Experience: No experience necessary Knowledge, Skills and Attitudes: • General knowledge of office procedures and operations. • Ability to accurately prepare and maintain records, files, reports and correspondence. • Ability to communicate effectively in both oral and written form. • Ability to understand and follow instructions. • Ability to process and handle confidential information with discretionThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Staff