Total Rewards Global Process Owner

Vanguard; Malvern (Chester County); On-site; USD 80,000 - 110,000; Full time

Job summary

Vanguard is looking for a Subject Matter Expert in Malvern, PA, to lead and implement technology solutions that align with business needs. The role involves analyzing user experiences and providing senior-level consulting to enhance business processes.

Ideal candidates will have at least five years of experience, strong analytical skills, and familiarity with HR systems such as Workday and ServiceNow. This position does not offer visa sponsorship.

Qualifications

• Five years related work experience; three years in business technology preferred.
• Ability to translate business needs into technical solutions.
• Strong analytical skills and experience in HR metrics.

Responsibilities

• Analyze business and user needs for complex information systems.
• Lead implementation and testing of business systems.
• Provide senior level consulting on process improvement.

Skills

Business analysis

User acceptance testing (UAT)

Process mapping

HR metrics

Communication skills

Education

Undergraduate degree or equivalent

Graduate degree preferred

Tools

Workday

ServiceNow

Job description

Serves as a subject matter expert for business systems and user needs, and contributes to the alignment of the business technology strategy. Utilizes deep understanding of business needs to provide business technology solutions. Leads the implementation and testing for aligned business systems.

Core Responsibilities

• Proactively analyzes business and user needs and identifies, evaluates, and develops complex information systems to meet business requirements. Provides insight on the business implications of technology systems.
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results. Formulates and defines the systems scope and objectives, based on user needs and industry requirements.
• Utilizes deep understanding of business needs to direct process improvement projects for internal business groups, aiming to improve key business results. Leads the design and testing of new or enhanced applications that align to the overall business technology strategy.
• Leads the implementation of business systems and software. Analyzes, defines, and documents existing systems logic challenges, and makes revisions to address business issues.
• Monitors user experiences and feedback on the use of business applications, and makes enhancements to system productivity, as needed. Leads the collection, documentation, and maintenance of functional requirements and modeling.
• Guides and advises less experienced crew.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Five years related work experience. Three years experience in business technology preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Experience supporting HR or Total Rewards systems and processes; Workday and ServiceNow experience strongly preferred.
• Strong background in business analysis, including requirements gathering, process mapping, and functional documentation.
• Ability to translate business needs into technical solutions and drive implementation in partnership with IT.
• Experience with system testing and implementations, including test case creation and user acceptance testing (UAT).
• Strong analytical, interpersonal, and communication skills, with experience in HR metrics, reporting, and identifying trends and risks.
• Proven ability to manage multiple priorities, influence stakeholders, and serve as a strategic partner, with compensation/benefits knowledge and relevant certifications (e.g., SHRM, project management) preferred.

Sponsorship

Vanguard is not offering visa sponsorship for this position.