Total Loss Specialist

DriveTime; Mesa, Northern (AZ, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

DriveTime is seeking a Total Loss Specialist in Mesa, AZ. You will manage all aspects of the total loss process, from initial notification to final resolution, coordinating with insurance adjusters and third parties to ensure accurate documentation and timely processing.

The role requires strong communication, meticulous attention to detail, and the ability to handle sensitive financial information while complying with FDCPA guidelines.

Qualifications

• Clear, concise written and oral communications.
• Proficient typing skills.
• Strong time management and organizational skills.
• Knowledge of FDCPA and debt collection policies.
• Ability to multi-task and prioritize work.

Responsibilities

• Communicate with insurance carriers, gap providers and ancillary product services by phone, portal and email.
• Navigate third-party total loss portals to file and update claims.
• Gather and review documents to cancel ancillary products.
• File GAP timely with the correct provider and coordinate with title teams.
• Assist departments with inquiries or escalations related to total loss.

Skills

Communication skills

Typing skills

Time management

FDCPA knowledge

Multi-tasking

Education

High school diploma or GED

Assoc or Bachelors substitute

Tools

Excel

Outlook

Word

Job description

## Total Loss SpecialistApply: 7457 E Hampton Ave Mesa, AZ 85209: Full time: Posted Today: R16399**What’s Under the Hood**DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.**That’s Nice, But What’s the Job?****Responsibilities of the Job (Or Better Known as, Your Next Destination)**This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.* Communicate with various insurance carriers, gap providers and ancillary product services on statuses of claims, via phone, portal, and email* Navigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process* Gather and review documents for accounts in order to cancel ancillary products manually and systematically* File GAP in a timely manner with the correct GAP provider* Conduct phone and email conversations with ancillary product servicers to facilitate proper processing* Partner with internal titles team and Carvana’s title team to provide title processing timelines to insurance carriers* Assist other departments with inquires or escalations related to the total loss process* Document and route accounts to total loss queues as accounts move through the total loss process* Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process* Utilize approved databases, tools, and websites to assist in the overall total process* Perform other related duties as assigned**Knowledge, Skills and Abilities (The Good Stuff)*** Clear, concise and professional written and oral communications and interpersonal skills* Proficient typing skills* Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment* Research state specifics title release requirements* Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.* Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.* Ability to drive departmental compliance with FDCPA requirements* Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law* Self-motivated with strong decision-making capabilities; ability to be a self-starter* Ability to work in an accurate, detail-oriented, and highly productive manner**Requirements (a.k.a What You Need to Get the Job Done)*** High School Diploma, GED, or equivalent certification* Experience with Microsoft Office such as Excel, Outlook and Word* 2+ years of experience in financial services, insurance and/or claims* Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience**Physical Requirements**The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Must be able to remain in a stationary position at least 75% of the time* Occasionally move about inside the office to access file cabinets, office machinery, etc.* Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer* Frequently communicate with internal and external representatives. Must be able to exchange accurate information in these situations.* This position could require moving objects up to 20 pounds*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.***So What About the Perks? Perks matter*** **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.* **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.* **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.* **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.* **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!* **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!* **Game Room.** Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.* **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!* **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!* **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!* **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!**Anything Else? Absolutely.**DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!