Total Loss Specialist

Bridgecrest-Credit-Company,-LLC; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Job summary

DriveTime Family of Brands is seeking a Total Loss Specialist in Mesa, AZ to manage end-to-end total loss claims, from notification to closure, coordinating with insurers, GAP providers, and ancillary services. You will work with internal titles teams to obtain timely title processing and ensure accurate documentation.

The role requires strong communication, attention to detail, and knowledge of FDCPA and repossession laws.

Qualifications

• Clear, concise written and verbal communication skills.
• Knowledge of FDCPA and local repossession laws.
• Ability to prioritize and multi-task to meet performance objectives.

Responsibilities

• Manage total loss process from notification to completion.
• Communicate with insurance carriers, GAP providers and ancillary services by phone, portal, and email.
• Navigate third-party total loss portals to file claims and update statuses.
• Gather and review documents to cancel ancillary products when needed.
• File GAP timely with the correct provider and coordinate with title teams.
• Answer inquiries and escalate issues across departments as needed.
• Document and route accounts to total loss queues as they move through the process.
• Maintain task records to prevent age deterioration of accounts.

Skills

Communication skills

FDCPA knowledge

Skip tracing

Time management

Attention to detail

Education

High School Diploma or GED

Associate/Bachelor's as proxy for experience

Tools

Microsoft Office

Job description

What’s Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?Responsibilities of the Job (Or Better Known as, Your Next Destination)This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.Communicate with various insurance carriers, gap providers and ancillary product services on statuses of claims, via phone, portal, and emailNavigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss processGather and review documents for accounts in order to cancel ancillary products manually and systematicallyFile GAP in a timely manner with the correct GAP providerConduct phone and email conversations with ancillary product servicers to facilitate proper processingPartner with internal titles team and Carvana’s title team to provide title processing timelines to insurance carriersAssist other departments with inquires or escalations related to the total loss processDocument and route accounts to total loss queues as accounts move through the total loss processComplete tasks on assigned accounts in a timely manner to prevent account aging in a total loss processUtilize approved databases, tools, and websites to assist in the overall total processPerform other related duties as assignedKnowledge, Skills and Abilities (The Good Stuff)Clear, concise and professional written and oral communications and interpersonal skillsProficient typing skillsStrong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environmentResearch state specifics title release requirementsAbility to prioritize and multi-task to ensure the achievement of assigned performance objectives.Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.Ability to drive departmental compliance with FDCPA requirementsKnowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession lawSelf-motivated with strong decision-making capabilities; ability to be a self-starterAbility to work in an accurate, detail-oriented, and highly productive mannerRequirements (a.k.a What You Need to Get the Job Done)High School Diploma, GED, or equivalent certificationExperience with Microsoft Office such as Excel, Outlook and Word2+ years of experience in financial services, insurance and/or claimsAssociate degree or bachelor’s degree in business or related field may be used as a proxy for experiencePhysical RequirementsThe Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to remain in a stationary position at least 75% of the timeOccasionally move about inside the office to access file cabinets, office machinery, etc.Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printerFrequently communicate with internal and external representatives. Must be able to exchange accurate information in these situations.This position could require moving objects up to 20 poundsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.So What About the Perks? Perks matterMedical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!Anything Else? Absolutely.DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!