Reinstatement Specialist

Bridgecrest-Credit-Company,-LLC; Fort Worth (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Paid time off

Wellness days

Job summary

Bridgecrest-Credit-Company,-LLC in Fort Worth, TX is seeking a Reinstatement/ Redemption Specialist to assist customers through vehicle reinstatement or redemption after repossession. You will guide options, negotiate payments, and ensure state-specific requirements are met, while handling high volumes of calls and coordinating with recovery vendors.

This role emphasizes accurate paperwork, timely processing, and adherence to FDCPA and repossession laws, with opportunities for growth within the

Qualifications

• Knowledge of FDCPA and local state repossession laws.
• Experience with skip tracing and collection policies.
• Strong negotiation and conflict management skills.
• Clear written and verbal communications in a fast-paced setting.

Responsibilities

• Assist customers with reinstatement or redemption options.
• Support high volume inbound/outbound calls through reinstatement guidance.
• Negotiate payments and utility tools to facilitate reinstatement.
• Process post-reinstatement paperwork and coordinate with vendors.
• Monitor compliance and allocate funds correctly to accounts.

Skills

Negotiation

FDCPA knowledge

Skip tracing

State repossession law

Communication skills

Time management

Decision making

Detail oriented

Education

High school diploma or GED

Associate or Bachelor degree preferred

Tools

Microsoft Office

Job description

What’s Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?Responsibilities of the Job (Or Better Known as, Your Next Destination)This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership.Support high volume of inbound/outbound calls to service customers who have been repossessed to guide them through the reinstatement/redemption or personal property journey based on defined business criteria and state requirementsNegotiate payments and offer tools to support the reinstatement of customers based on defined business criteriaSupport post reinstatement administrative functions to support the account administration and/or vehicle/personal property release to customer or third-partyCommunicate with recovery vendors and auctions to verify personal property and vehicle release detailsSupport the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries DepartmentProcess and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely mannerMonitor payment correction process to ensure compliant allocation of funds to customer accountsOther duties as assignedKnowledge, Skills and Abilities (The Good Stuff)Clear, concise and professional written and oral communications and interpersonal skillsStrong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environmentAbility to prioritize and multi-task to ensure the achievement of assigned performance objectivesAbility to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customersKnowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession lawStrong negotiation and conflict management skillsSelf-motivated with strong decision-making capabilities; ability to self-startAbility to work in an accurate, detail-oriented, and highly productive mannerRequirements (a.k.a. What You Need to Get the Job Done)High School Diploma, GED, or equivalent certificationExperience with Microsoft Office such as Excel, Outlook and Word3+ years of experience in collections, loss mitigation and/or financial services complaint resolutionAssociate degree or bachelor’s degree in business or related field may be used as a proxy for experiencePhysical DemandsThe Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to remain in a stationary position at least 75% of the time.Occasionally move about inside the office to access file cabinets, office machinery, etc.Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.This position could require moving objects up to 20 pounds.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.So What About the Perks? Perks matterMedical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!Anything Else? Absolutely.DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!