Top Secret Scrum Master / BA — Hybrid (Suitland)

Soft Tech Consulting, Inc; Suitland (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

Soft Tech Consulting, Inc. is seeking a highly motivated Scrum Master/Business Analyst to support a government client in Suitland, MD.

The role requires US citizenship and an active Top Secret security clearance, with an onsite-first period transitioning to hybrid work (3 days onsite, 2 days remote). The candidate will guide business processes, coordinate with client and IT teams, and help streamline workflows.

Qualifications

• Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.
• Minimum 2 years' experience.
• Must have experience with Scrum methodologies/processes and provide support for Scrum artifacts, events and sprints.
• Knowledge of SharePoint is a plus.
• Scrum Master training is highly desired and maybe required as a hiring contingency.
• Basic understanding/experience with Agile methodologies.
• Familiar with Remedy IT Service Management System (nice to have, but not a deal-breaker).
• Have basic business acumen and data analysis skills.
• Strong analytical, critical thinking and problem-solving abilities.
• Experience with MS Office (PowerPoint, Excel, Word) required.
• MS Project (highly desired).
• Superior presentation and negotiation skills.
• Strong management and organizational skills.
• Adaptable and capable of working in fast-paced environments.
• Excellent written and verbal communication skills.
• Must be able to work independently with little to no oversight.

Responsibilities

• Communicate with client leadership regarding requirements and be able to (along with the PM) act as a liaison between leadership and the team.
• Define business systems, create outlines and workflow diagrams, and present plans for accomplishing tasks.
• Help the team to function as a more cohesive unit through high energy and enthusiasm.
• Facilitate/support Scrum activities.
• Think of the three C’s: Collaboration, Communication, Coordination – discuss requirements with leadership and ensure team alignment.
• Provide strategic planning, structure to the team, better integration of individual skills to projects and tasks, incremental feedback to promote progress.
• Be the first-line supervisor for the Help Desk, and convert statistics to reports for the field.
• Work with the development team to test functional components of the MASS system, tracking bugs and reporting status.
• Assist with simple design functions, upload files and videos, and link sites to other sites.
• Assist the Tech Writer to document requirements and ensure timely deliverables.
• Perform Project Management support tasks, e.g., Monthly Progress Reports and PM Reviews.
• Collect and analyze helpdesk data, streamline operations.
• Record and analyze helpdesk ticket metrics, track call volume.
• Manage MASS Helpdesk SharePoint site, post videos, etc.
• Be aware of MASS bug fixes and change requests.
• Prepare Monthly Status Reports with metrics on invoicing, schedule, progress, risk and WBS.
• Prepare Periodic Monthly Reviews for a wider client audience.
• Send system outage reports to the field within defined timeframes.

Job description

Soft Tech Consulting, Inc. is seeking a highly motivated Scrum Master/Business Analyst to support a government client in Suitland, MD.

The role requires US citizenship and an active Top Secret security clearance, with an onsite-first period transitioning to hybrid work (3 days onsite, 2 days remote). The candidate will guide business processes, coordinate with client and IT teams, and help streamline workflows.