Top Secret FSR Analyst (San Diego, CA)

Insight Global; Oceanside (CA); On-site; USD 73,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA option

FSA option

DCFSA option

401k with employer matching

Paid sick leave

Job summary

Insight Global is seeking a Field Service Representative (FSR) Analyst to support Palantir deployments onsite in Washington, DC. You will train and mentor users, troubleshoot issues, and work with client implementation teams to ensure successful adoption across the user base.

The role requires TS clearance with SCI eligibility, 2+ years in defense/military environments, and hands-on Palantir Foundry experience.

Qualifications

• Active Top Secret clearance with SCI eligibility.
• 2+ years of experience supporting operational users in field service, intelligence, analytics, or mission-support roles within defense or military environments.
• Hands-on experience with Palantir Foundry and Maven Smart System, esp. Foundry Workshop and Ontology Manager.

Responsibilities

• Set up and maintain Palantir systems on-site.
• Test, troubleshoot, and fix system issues.
• Train users on operating and maintaining hardware and software.
• Respond to and resolve technical problems quickly.
• Log activities, issues, and fixes; support system upgrades and changes.
• Collaborate with military teams to ensure adoption and feedback to improve the system.

Skills

Clear communication

Troubleshooting

On-site support

Travel readiness

Team collaboration

Tools

Palantir Foundry

Maven Smart System

Foundry Workshop

Ontology Manager

Job description

Job Description

This position will site onsite at Washington, DC. We are seeking talented military operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting the client's implementation teams to support and strengthen the unique partnerships with the user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. Lastly, you will help facilitate collaboration across a global enterprise while ensuring the customers' continued success. These are customer facing roles that require strong communication and attention to detail.

Core ResponsibilitiesSet up and maintain Palantir systems on-siteTest, troubleshoot, and fix system issues.Train users on how to operate and maintain both hardware and software.Quickly respond to and resolve technical problems.Log all activities, issues, and fixes.Support system upgrades and changes.Work closely with military teams and other users to ensure smooth adoption.Share feedback to improve the system based on real-world use.

Pay Range: Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Skills and Requirements

Active Top Secret clearance with SCI eligibility.

2+ years of experience supporting operational users in a field service, intelligence, analytics, or mission-support role within a defense or military environment.

Recent, hands-on experience with Palantir Foundry and Maven Smart System with a strong emphasis on Foundry Workshop and Ontology Manager

Familiarity with military operational workflows, reporting processes, and intelligence or operational data environments.

Strong troubleshooting skills and comfort serving as a first-line support resource for mission-critical systems.

Ability to work on-site and support CONUS and/or OCONUS operations and travel as needed.Prior military background or experience supporting Special Operations. Marien Corps experience preferred.

Hands-on experience building or configuring solutions within Foundry Workshop beyond basic usage.

Demonstrated experience supporting customer-facing deployments, rollouts, or operational tools in high-tempo environments

Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].