Top-Secret Cleared Service Desk Analyst

Koniag Government Services; Vienna (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Kadiak LLC, a Koniag Government Services company, in Vienna, Virginia, seeks an experienced Service Desk Representative with a Top-Secret Clearance to support government operations.

The role involves handling daily service desk operations, ticket queues, Tier 1-2 troubleshooting, password resets, and hardware/software imaging, with on-call coverage for 24/7 environments. The ideal candidate holds a related bachelor’s degree and four years of relevant experience.

Qualifications

• Four years of relevant web software development experience.
• Experience in a 24/7 operational environment and on-call rotation.
• Bachelor’s degree in related field.

Responsibilities

• Providing answers to general IT-related questions.
• Managing the customer’s ticketing queue.
• Tier 1-2 troubleshooting.
• Password resets, RSA tokens, or PKI certifications.
• Notifying users of service disruptions.
• Imaging workstations to the latest operating systems.
• Installing COTS software.
• Installing virus updates on stand-alone systems.
• Troubleshooting hardware issues on workstations, printers and other peripherals.

Skills

Web development

Education

Bachelor’s degree in related field

Job description

Kadiak LLC, a Koniag Government Services company, in Vienna, Virginia, seeks an experienced Service Desk Representative with a Top-Secret Clearance to support government operations.

The role involves handling daily service desk operations, ticket queues, Tier 1-2 troubleshooting, password resets, and hardware/software imaging, with on-call coverage for 24/7 environments. The ideal candidate holds a related bachelor’s degree and four years of relevant experience.