Top-Earning Auto Service Advisor — Customer Focused

GRUBBS Family of Dealerships; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off

Employee vehicle purchase program

Strong earning potential

Job summary

Grubbs Family of Dealerships is seeking a Client Service Advisor in Houston to be the front line for our service department. You will greet customers, capture service needs, and present transparent options with integrity.

You’ll guide customers through estimates, timelines, and status updates while coordinating with technicians and parts to keep repairs on track, driving service sales, and maintaining CSI.

Qualifications

• Service advisor or strong customer service / sales experience preferred.
• Excellent communication and relationship-building skills.
• Ability to explain technical work in terms customers understand.
• Comfortable with DMS / CRM technology.
• Integrity-first approach to recommending and selling service.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet service customers promptly and perform a thorough, professional walk-around and write-up.
• Listen to customer concerns and document them clearly so the technician can diagnose accurately the first time.
• Present recommended and declined services with honesty, clarity, and supporting evidence — never overselling, never underselling.
• Provide accurate estimates, realistic timelines, and proactive status updates throughout the visit — no customer ever wonders where their car is.
• Coordinate tightly with technicians and parts to keep work moving and promise times accurate.
• Drive customer-pay sales, hours per RO, and effective labor rate while protecting CSI.
• Handle concerns and tough conversations calmly, owning the problem until it’s resolved.
• Follow up after every visit to confirm complete satisfaction and earn the next one.

Skills

Customer service

Communication skills

Relationship-building

Explain technical work clearly

DMS/CRM tech

Integrity

Driver's license

Tools

DMS software

CRM software

Job description

Grubbs Family of Dealerships is seeking a Client Service Advisor in Houston to be the front line for our service department. You will greet customers, capture service needs, and present transparent options with integrity.

You’ll guide customers through estimates, timelines, and status updates while coordinating with technicians and parts to keep repairs on track, driving service sales, and maintaining CSI.