Tools Development Engineer

Docusign; Seattle (WA); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative company is seeking a Tools Development Engineer to enhance internal systems and develop scalable solutions. This role involves collaborating with various teams to create and support applications that improve operational efficiency and customer self-service. You'll write maintainable code in C#, .NET, and JavaScript, and work with SQL and KQL to build data solutions. Join a diverse and inclusive environment where your contributions will directly impact the success of the organization and its customers. This position offers a remote work option, allowing you to thrive in a flexible setting.

Benefits

Stock options

Comprehensive health benefits

Retirement plans

Paid time off

Qualifications

• 5+ years in software development using .NET/C# and object-oriented methodologies.
• Experience with SQL and KQL for data querying and dashboard creation.

Responsibilities

• Write maintainable code in C#, .NET, and JavaScript for high-performing applications.
• Automate testing and address system issues impacting performance and scalability.

Skills

C#

.NET

JavaScript

SQL

KQL

React

Agile Development

AI and ML Models

Education

BS degree in Computer Science or Electrical Engineering

Tools

Salesforce

Jira

Azure

Grafana

Playwright

NUnit

Job description

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a key member of the Tools & Diagnostics team (part of the TVM Org), you’ll collaborate with stakeholders across Customer Success, Product Engineering, Support Operations, IT, and Observability to build and support high-performing applications and systems.

Your role includes developing and integrating tools—whether in-house or third-party—to improve scalability of systems, efficiency of teams and promote customer self-service. You will enhance internal systems to streamline Customer Success operations, and build self-service data and AI solutions that empower teams with custom tooling, AI Agents and analytics. Your work will directly impact the scalability, automation, and operational efficiency of Customer Success at Docusign.

This position is an individual contributor role reporting to the Sr. Manager, Tools and Diagnostics.

Responsibilities

1. Write maintainable code in C#, .Net and other object-oriented languages
2. Work in React, MVC, SQL Databases, KQL and JavaScript
3. Write SQL/Kusto queries to combine data and build dashboards from multiple tables and views in the data warehouse
4. Automate unit/functional/regression testing, Continuous Integration/Delivery (using Playwright, NUnit or similar)
5. Address system issues impacting performance, scalability, and reliability
6. Adopt, enforce and enhance the use of tools, applications and processes for an efficient Agile development process (i.e., code management, code reviews etc.)
7. Influence architectural decisions, technology selection, design of scalable and sustainable solutions, and risk mitigation strategies impacting production systems and applications
8. Design, develop, test, and maintain data integrations leveraging web APIs
9. Innovate and Develop new internal/external solutions for the Customer Success Team and Broader Docusign Org

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

What you bring

Basic

• BS degree in CS or EE or equivalent work experience.
• 5+ years professional experience in software development using object-oriented methodologies and design patterns in a .NET/C# environment or other object-oriented languages
• Prior experience defining SQL or KQL queries

Preferred

• Strong experience with Salesforce reporting and Salesforce API development
• Strong experience with Jira reporting and Jira API development
• Experience with Authentication and Authorization development (OKTA APIs)
• Experience with Azure data environments
• Experience with Grafana or other telemetry tools
• Experience writing complex performant queries using Kusto Query Language
• Experience with AI and ML Models

Pay ranges vary by location and experience, with details provided for specific states. This role is also eligible for bonuses, stock options, and comprehensive benefits, including health, retirement, and paid time off.

Life at Docusign

Docusign values diversity, inclusion, and equal opportunity. We are committed to building a supportive environment where every employee can succeed and contribute meaningfully.