Tools Architect

Sira Consulting, an Inc 5000 company; San Jose (CA); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

Sira Consulting, an Inc 5000 company, seeks a senior Tools Architect to own enterprise observability and AIOps at global scale from San Jose. This is a hands-on role designing, deploying, and tuning full-stack observability, and building executive dashboards that become the daily heartbeat of the organization.

You will lead deep ServiceNow integration, drive Moogsoft deployments, and mentor engineers while presenting to CTO, CISO, and platform leadership.

Qualifications

• 10+ years in enterprise IT operations and 6+ years owning large-scale observability and AIOps platforms.
• Hands-on Moogsoft AIOps deployment and optimization experience.
• Strong ServiceNow integration experience including CMDB, Event Management and ITSM workflows.

Responsabilités

• Architect and implement a unified observability platform across on-prem, multi-cloud, containers, and SaaS.
• Own Moogsoft AIOps deployment: ingestion pipelines, noise reduction, automated remediation, and incident tooling integration.
• Design, build, and maintain executive and engineering dashboards (Grafana, Datadog, Dynatrace, New Relic, Lightstep).
• Lead bi-directional integration between observability tools and ServiceNow (Event Management, CMDB, Incident, Change, ITSM).
• Drive event correlation, alert fatigue reduction, and toolbox rationalization with Moogsoft and related tools.
• Build and maintain data ingestion pipelines (metrics, events, logs, traces) using Prometheus, OpenTelemetry, Fluent Bit/Fluentd, Elastic, Splunk.
• Present observability maturity roadmaps and business cases to C-level executives, in-person in San Jose.
• Own licensing strategy, FinOps cost governance, and vendor relationships across the stack.
• Mentor observability engineers and act as escalation owner for major incidents and platform issues.

Connaissances

Executive communication

Leadership

Python

Go

PowerShell

Ansible

Stakeholder management

Cloud-native infra

Outils

Moogsoft AIOps

ServiceNow

Grafana

Datadog

Dynatrace

New Relic

Lightstep

Prometheus

OpenTelemetry

Fluent Bit/Fluentd

Elastic

Splunk

Description du poste

Overview

We are seeking a senior-level Tools Architect who is a recognized expert in building and operating modern, enterprise-grade observability and AIOps platforms at global scale. This is a deeply hands-on role: you will personally design, deploy, and tune full-stack observability solutions, build executive and operations dashboards that become the daily heartbeat of the organization, and drive AIOps-led incident management with Moogsoft. You will own deep integration with ServiceNow and serve as the primary technical interface to senior leadership (CTO, CISO, Head of Platform Engineering) for all observability, alerting, and tooling strategy - in person, in the San Jose, every day.

Key Responsibilities

• Architect and hands-on implement a unified observability platform covering on-prem, multi-cloud (Azure + AWS), containers, and SaaS applications.
• Own the full Moogsoft AIOps deployment: ingestion pipelines, situation clustering, noise reduction, automated remediation workflows, and integration with incident/response tools.
• Design, build, and maintain enterprise "single-pane-of-glass" dashboards (executive, NOC/SOC, service-owner, and engineering views) in tools such as Grafana, Datadog, Dynatrace, New Relic, or Lightstep.
• Lead deep bi-directional integration between observability tools and ServiceNow (Event Management, CMDB, Incident, Change, ITSM workflows, Service Mapping, Discovery).
• Drive event correlation, alerting rationalization, and elimination of alert fatigue using Moogsoft and supporting tools.
• Hands-on build and maintain data ingestion pipelines (metrics, events, logs, traces) using Prometheus, OpenTelemetry, Fluent Bit/Fluentd, Elastic, Splunk, Datadog agents, etc.
• Create and present observability maturity roadmaps, AIOps business cases, SLA/SLO reporting, and tool rationalization plans to C-level executives and the board - in-person in San Jose.
• Own licensing strategy, cost governance (FinOps for observability), and vendor relationships across the entire stack.
• Mentor observability engineers and act as the final escalation owner for major incidents and platform issues.

Required Experience & Skills

• 10+ years in enterprise IT operations with 6+ years owning large-scale observability and AIOps platforms (5,000+ servers, 50,000+ containers, multi-region).
• Deep, hands-on expertise with Moogsoft AIOps (recent versions) - you have built or rebuilt Moogsoft environments from scratch, tuned clustering algorithms, and delivered >80% noise reduction.
• Proven track record building and operating enterprise dashboards that are used daily by executives, NOC/SOC, and engineering teams.
• Expert-level ServiceNow integration experience:
• Bi-directional incident sync with Moogsoft or other tools
• CMDB population via Discovery and Service Mapping
• Custom ServiceNow dashboards and Performance Analytics
• Broad modern observability stack experience (at least four of the following required):
• Cloud-native: Azure Monitor, CloudWatch, Google Operations
• AIOps: Moogsoft (mandatory), BigPanda, PagerDuty SignalFlow
• Strong scripting/automation: Python (mandatory), Go, PowerShell, Ansible.
• Comfortable and effective presenting in-person to senior leadership and war-room teams in San Jose HQ on a daily basis.

Certifications

• Moogsoft Certified Engineer or Architect
• ServiceNow Certified Implementation Specialist - Event Management