Tools Architect

Sira Consulting, an Inc 5000 company; San Jose (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

A leading consulting firm is seeking a senior-level Tools Architect to design and implement observability solutions at scale. The role involves extensive hands-on work with Moogsoft AIOps, ServiceNow integrations, and building enterprise dashboards for daily operations. The ideal candidate will have over 10 years in IT operations, deep expertise with observability platforms, and strong scripting skills in Python. This position requires on-site work in San Jose for close collaboration with senior leadership.

Qualifications

• 10+ years in enterprise IT operations with 6+ years in observability and AIOps.
• Hands-on experience with Moogsoft AIOps.
• Proven ability to build daily-used enterprise dashboards.

Responsibilities

• Architect and implement a unified observability platform for multi-cloud.
• Own Moogsoft AIOps deployment and integration with ServiceNow.
• Create and present observability maturity roadmaps to C-level executives.

Skills

Expert-level ServiceNow integration

Deep expertise with Moogsoft AIOps

Strong scripting/automation in Python

Building enterprise dashboards

Cloud-native experience (Azure Monitor, etc.)

Tools

Moogsoft

Grafana

Datadog

Dynatrace

Elastic

Job description

Overview

We are seeking a senior-level Tools Architect who is a recognized expert in building and operating modern, enterprise-grade observability and AIOps platforms at global scale. This is a deeply hands-on role: you will personally design, deploy, and tune full-stack observability solutions, build executive and operations dashboards that become the daily heartbeat of the organization, and drive AIOps-led incident management with Moogsoft. You will own deep integration with ServiceNow and serve as the primary technical interface to senior leadership (CTO, CISO, Head of Platform Engineering) for all observability, alerting, and tooling strategy — in person, in the San Jose, every day.

Key Responsibilities

• Architect and hands-on implement a unified observability platform covering on-prem, multi-cloud (Azure + AWS), containers, and SaaS applications.
• Own the full Moogsoft AIOps deployment: ingestion pipelines, situation clustering, noise reduction, automated remediation workflows, and integration with incident/response tools.
• Design, build, and maintain enterprise “single-pane-of-glass” dashboards (executive, NOC/SOC, service-owner, and engineering views) in tools such as Grafana, Datadog, Dynatrace, New Relic, or Lightstep.
• Lead deep bi-directional integration between observability tools and ServiceNow (Event Management, CMDB, Incident, Change, ITSM workflows, Service Mapping, Discovery).
• Drive event correlation, alerting rationalization, and elimination of alert fatigue using Moogsoft and supporting tools.
• Hands-on build and maintain data ingestion pipelines (metrics, events, logs, traces) using Prometheus, OpenTelemetry, Fluent Bit/Fluentd, Elastic, Splunk, Datadog agents, etc.
• Create and present observability maturity roadmaps, AIOps business cases, SLA/SLO reporting, and tool rationalization plans to C-level executives and the board — in-person in San Jose.
• Own licensing strategy, cost governance (FinOps for observability), and vendor relationships across the entire stack.
• Mentor observability engineers and act as the final escalation owner for major incidents and platform issues.

Required Experience & Skills

• 10+ years in enterprise IT operations with 6+ years owning large-scale observability and AIOps platforms (5,000+ servers, 50,000+ containers, multi-region).
• Deep, hands-on expertise with Moogsoft AIOps (recent versions) – you have built or rebuilt Moogsoft environments from scratch, tuned clustering algorithms, and delivered >80% noise reduction.
• Proven track record building and operating enterprise dashboards that are used daily by executives, NOC/SOC, and engineering teams.
• Expert-level ServiceNow integration experience:
• Bi-directional incident sync with Moogsoft or other tools
• CMDB population via Discovery and Service Mapping
• Custom ServiceNow dashboards and Performance Analytics
• Broad modern observability stack experience (at least four of the following required):
• Cloud-native: Azure Monitor, CloudWatch, Google Operations
• AIOps: Moogsoft (mandatory), BigPanda, PagerDuty SignalFlow
• Strong scripting/automation: Python (mandatory), Go, PowerShell, Ansible.
• Comfortable and effective presenting in-person to senior leadership and war-room teams in San Jose HQ on a daily basis.

Certifications

• Moogsoft Certified Engineer or Architect
• ServiceNow Certified Implementation Specialist – Event Management