Dashboard Monitoring Engineer (Grafana and Moogsoft)

Sun Technologies; Johns Creek (GA); On-site; USD 68,880 - 75,768; Full time

Benefits offered by this job

Medical Insurance in compliance with the ACA

401(k)

Sick leave in compliance with applicable laws

Job summary

A technology solutions provider is hiring a Dashboard Monitoring Engineer to oversee graphing and incident management using Grafana and Moogsoft. This role involves building dashboards for system monitoring, managing secure integrations, and implementing automated workflows based on alerts. The candidate should be proficient in SQL, familiar with cloud platforms like AWS and GCP, and experienced in using Infrastructure-as-Code tools like Terraform. This is a contract role based in Johns Creek, Georgia, with a pay range of $50 – $55/hr and potential for extension.

Qualifications

• Familiarity with SRE principles (SLIs, SLOs, SLAs).
• Strong experience with ServiceNow ITSM including Business Rules and Scripted REST APIs.
• Knowledge of cloud-native observability tools.

Responsibilities

• Build and maintain a unified Grafana dashboard for monitoring systems.
• Manage secure authentication methods for system integration.
• Implement automated incident creation workflows based on alerts.

Skills

Grafana expertise

Moogsoft knowledge

SQL query skills

Infrastructure-as-Code (Terraform)

Experience with cloud platforms (AWS, GCP)

Tools

SolarWinds

Nagios

Dynatrace

ELK

Splunk

Job description

Dashboard Monitoring Engineer (Grafana and Moogsoft)

Required Skills

Location

• Johns Creek, Georgia

Duration

Up to 12 months contract with possible extension

Job Description

Pay Range: $50 – $55/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Key Responsibilities of Grafana

• Build and maintain a unified Grafana dashboard for monitoring both on-premises and cloud infrastructure.
• Use templating variables and regex filtering to switch between systems and refine data views.
• Develop workarounds for limited plugin support in legacy systems to ensure complete data visibility.
• Troubleshoot issues using Grafana Explore; validate data source connections and ensure time zone consistency.
• Manage API limitations, including rate limits and paginated responses, to ensure reliable data ingestion.
• Use SQL queries or REST APIs to gather incident data and integrate it into dashboards.
• Resolve mapping issues by linking incidents to systems with inconsistent naming conventions.
• Leverage annotations with dynamic tags to highlight the performance impact of incidents.
• Troubleshoot and optimize Grafana queries for large datasets to minimize performance impact.

Key Responsibilities of Moogsoft

• Set up and manage secure authentication methods, including Basic Auth, OAuth, and token-based authentication, to ensure secure system integration.
• Design and implement bi-directional synchronization between observability tools and Moogsoft Situations to maintain real-time data consistency.
• Configure correlation logic in Moogsoft by defining correlation keys and rules to accurately match incidents with events, reducing duplication and improving synchronization.
• Implement automated incident creation workflows based on alerts from observability tools, ensuring proper generation and assignment based on severity and impacted services.
• Establish processes for incident updates, define change triggers, and ensure incidents remain aligned with the latest observability insights.
• Fine-tune Moogsoft’s AIOps capabilities to enhance noise reduction, minimize false positives, and support accurate root cause analysis.

Preferred Qualifications

• Familiarity with SRE principles (SLIs, SLOs, SLAs).
• Experience with cloud platforms (AWS, GCP) and cloud-native observability tools.
• Proficiency in Infrastructure-as-Code (e.g., Terraform) or configuration management tools.
• Expertise with monitoring tools (e.g., SolarWinds, Nagios, Dynatrace) and log aggregators (e.g., ELK, Splunk, SentinelOne).
• Strong experience with ServiceNow ITSM, including Business Rules, Scripted REST APIs, and Web Services.