Tool Technician: Customer-Focused Tool Repair and Warehouse

Hahn Systems; Berrytown (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Full medical benefits

401k with match

PTO package

Job summary

Hahn Systems seeks a dedicated Tool Technician to act as a liaison between customers and the company, repairing and maintaining customer tools, entering orders, and performing warehouse tasks with accuracy and safety. The role combines warehouse and office duties in a fast-paced environment.

The ideal candidate has knowledge of tools and repair processes, prior customer service or warehouse experience, and strong organizational and communication skills.

Qualifications

• Knowledge of tool and repair processes.
• Previous experience in customer service and/or warehouse roles.
• Ability to multi-task and stay organized in a fast-paced environment.
• Professional communication in person, on the phone and in email correspondence.
• Basic math and problem solving.

Responsibilities

• Troubleshoot and repair industrial equipment.
• Perform routine preventative maintenance for customers.
• Diagnose mechanical problems and read schematics.
• Identify opportunities to improve customer operations and recommend solutions.
• Process orders and data entry including quotes, shipping, tendering, and information updates in the system.
• Load and unload trucks and receive orders.
• Pull orders and prepare items for shipment; stock upkeep.
• Respond to inquiries via phone and email; resolve complaints as needed.
• Support Sales and Service teams as required.
• Assist with warehouse inventory and other duties as assigned.

Skills

Tool repair

Customer service

Warehouse operations

Multi-tasking

Education

High School Diploma/GED

Tools

Epicor Prophet 21

MS Office

Internet

Job description

Hahn Systems seeks a dedicated Tool Technician to act as a liaison between customers and the company, repairing and maintaining customer tools, entering orders, and performing warehouse tasks with accuracy and safety. The role combines warehouse and office duties in a fast-paced environment.

The ideal candidate has knowledge of tools and repair processes, prior customer service or warehouse experience, and strong organizational and communication skills.