Tono | Apple Valley - General Manager

Tier1usa; Apple Valley (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

401k coming in 2026

Professional growth opportunities

Discounted meals

Job summary

Tier1usa is seeking a dedicated General Manager for Tono Pizzeria + Cheesesteaks in Apple Valley, MN. The GM will oversee all operations, driving sales and ensuring top-notch customer experiences while leading a dynamic team.

The role requires proven management experience, excellent communication skills, and a hands-on approach to team development. Responsibilities include maximizing sales through effective strategies, managing inventory and costs, and maintaining high staff performance standards.

This position offers a salary of $60,000/year with benefits including paid time off, health insurance, and professional growth opportunities.

Qualifications

• 2+ years of restaurant managerial experience.
• Strong command of English grammar for effective communication.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Maximize sales through customer engagement and promotions.
• Develop and implement strategies for team performance.
• Manage labor costs and comply with labor laws.

Skills

Leadership

Communication

Problem-solving

Analytical Skills

Education

High school Diploma or GED

Higher education in business

Tools

Slack

Google Workspace

Labor management software (7Shifts/Toast)

Job description

Address 7394 153rd Street West, Apple Valley, MN, 55124, US

Compensation $60,000.00/year

Schedule Full time

Job Type Permanent

Highlights

• Proven experience in management or leadership positions
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities

The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high‑performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.

Key Responsibilities

Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.

Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.

Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.

Regularly assess local market conditions and adapt the restaurant’s offerings and services accordingly.

Build and Lead a High‑Performing Team

Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.

Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.

Set clear expectations for performance and ensure that team members are held accountable to operational and customer service standards. Conduct regular performance evaluations and provide feedback to enhance employee development.

Control COGs (Cost of Goods Sold)

Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost‑effective operations. Implement procedures for portion control, proper food handling, and inventory management to keep food costs within target ranges with the team.

Manage Labor Costs

Create and manage labor schedules to ensure that staffing levels are appropriate for sales volume while minimizing overtime.

Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.

Monitor labor productivity and make adjustments to optimize team efficiency during peak and off‑peak hours.

Use labor management software (7Shifts/Toast) to track hours worked and make adjustments as needed.

Profitability Management

Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.

Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.

Implement best practices to increase revenue and reduce expenses without compromising service or quality.

Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.

Community Outreach

Develop and maintain strong relationships with the local community, including customers, local businesses, and organizations.

Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.

Engage with customers with in‑person interactions and promotions to build loyalty and increase foot traffic.

Lead local outreach efforts to support community involvement and build positive public perception of the brand.

Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification for knowledge of food safety standards. Strong operational skills in a fast‑paced food service environment.

Excellent communication and interpersonal skills. Strong organizational and problem‑solving abilities.

Candidates should be comfortable navigating and leveraging technology to enhance operations and team collaboration.

Strong command of English grammar for clear and effective communication in written and verbal forms.

Ability to speak and write in Spanish to better serve diverse customer bases and team members (Preferred).

Experience with Slack for team communication and Google Workspace (including Google Drive, Docs, Sheets, and Gmail) for document management and productivity (Preferred).

Ability to travel between stores/home office or events as needed. May require lifting up to 50 lbs.

Ability to stand for extended periods and work in a fast‑paced environment.

Qualifications

Years of Experience: 2+ years of restaurant managerial experience

Education: High school Diploma or GED required; higher education in business is a plus.

Availability: Minimum of 40+ hours, salaried position, in store and 5 hours of Admin. Requires a flexible schedule with some nights and weekends to meet demands of the business.

Benefits and Compensation

Paid time off and holidays

Health Insurance and 401k coming in 2026

Professional growth opportunities within a rapidly expanding brand

Discounted Tono!