Tommy's Express Car Wash - Team Member

Workstream; Hickory (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Commission Pay

Flexible Schedule

Employee Discount

Health Insurance

Vision Insurance

Dental Insurance

Job summary

Tommy's Express in Hickory is seeking a proactive Team Member to greet guests with energy and confidence, and to consistently deliver the shop's welcome dialogue. You will engage with guests, explain wash options, and help drive membership growth while maintaining a clean, fast, friendly experience.

The role emphasizes positivity, reliability, and teamwork across shifts, with a focus on delivering the Tommy's Express experience through genuine energy and personalized service.

Qualifications

• Have a positive, energetic, and outgoing personality.
• Enjoy interacting and communicating with people.
• Be comfortable approaching guests and starting conversations.
• Be able and willing to learn, practice, and consistently use the proper Tommy's Express window dialogue.

Responsibilities

• Greet every guest promptly with a smile, eye contact, and positive energy.
• Consistently deliver the proper Tommy's Express window dialogue during guest interactions.
• Learn and demonstrate the expected dialogue until it becomes natural and conversational.
• Deliver the dialogue with enthusiasm and personality rather than simply repeating a script.
• Maintain a high level of energy throughout the entire shift - not just during busy periods or when a manager is nearby.
• Create a welcoming atmosphere that makes guests feel appreciated and excited to visit Tommy's Express.

Skills

Energetic personality

Excellent communication

Customer service oriented

Team player

Job description

Position Overview

The Team Member is the face of Tommy's Express and plays a critical role in creating an outstanding experience for every guest.

Team Members are expected to bring positive energy, enthusiasm, and a welcoming attitude to every shift and every guest interaction. Whether greeting a guest at the pay window, loading a vehicle, maintaining the vacuum area, or helping a teammate, Team Members should create an environment that feels upbeat, friendly, and professional.

A major responsibility of this position is delivering the proper Tommy's Express window dialogue consistently and with genuine energy. Our dialogue should never feel robotic or forced. Team Members are expected to know the dialogue, understand its purpose, and deliver it naturally while connecting with each guest.

The ideal Team Member is positive, dependable, energetic, comfortable talking with people, and willing to take initiative. We are looking for people who take pride in their work, enjoy being part of a team, and want opportunities to learn and grow.

Team Member Benefits

• Commission Pay
• Flexible Schedule
• Employee Discount
• Health Insurance
• Vision Insurance
• Dental Insurance

Key Responsibilities

Guest Experience, Energy & Window Dialogue

• Greet every guest promptly with a smile, eye contact, and positive energy.
• Consistently deliver the proper Tommy's Express window dialogue during guest interactions.
• Learn and demonstrate the expected dialogue until it becomes natural and conversational.
• Deliver the dialogue with enthusiasm and personality rather than simply repeating a script.
• Maintain a high level of energy throughout the entire shift - not just during busy periods or when a manager is nearby.
• Create a welcoming atmosphere that makes guests feel appreciated and excited to visit Tommy's Express.
• Actively engage with guests rather than waiting for them to initiate the conversation.
• Ask the appropriate questions and listen to the guest before recommending wash or membership options.
• Clearly explain wash packages, Unlimited Memberships, promotions, and Tommy's Express services.
• Build relationships with members and regular guests.
• Recognize opportunities to personalize the interaction while still following the proper dialogue.
• Thank every guest for choosing Tommy's Express and invite them to return.
• Respond professionally and positively to guest questions or concerns.
• Involve a Shift Leader or manager when a guest needs additional assistance.

Our expectation is simple: every guest should receive the same high level of energy and service regardless of the time of day, weather, traffic level, or who is working.

Membership Sales & Guest Engagement

• Learn and understand Tommy's Express wash packages and Unlimited Membership options.
• Use the proper window dialogue to naturally introduce guests to membership opportunities.
• Confidently explain the value and benefits of an Unlimited Membership.
• Ask the appropriate membership questions rather than assuming a guest is not interested.
• Identify opportunities to convert single-wash guests into members.
• Participate enthusiastically in membership promotions and sales initiatives.
• Work toward individual and team membership goals.
• Help create membership growth through genuine, energetic conversations rather than high-pressure sales tactics.
• Understand current promotions and communicate them accurately and enthusiastically.
• Help existing members understand and take advantage of the benefits available to them.
• Accept coaching on window dialogue, sales technique, body language, tone, and guest engagement.

At Tommy's Express, sales and service work together. Proper dialogue creates consistency, while energy and personality create the connection. When both are done well, we provide a better guest experience and create more opportunities to grow our membership.

Energy & Presence

• Team Members are expected to bring energy to the site and positively influence the atmosphere around them.
• Show enthusiasm when greeting and interacting with guests.
• Smile, make eye contact, and use confident body language.
• Speak clearly and with an upbeat tone.
• Remain visible, attentive, and ready to assist guests.
• Move with purpose rather than standing around waiting for something to happen.
• Stay engaged during slower periods by cleaning, organizing, training, or preparing for the next guest.
• Encourage teammates and contribute to a positive work environment.
• Maintain energy and professionalism even during long, busy, hot, cold, or challenging shifts.

Energy is part of the job. Guests should be able to feel the difference between an ordinary transaction and the Tommy's Express experience.

Car Wash Operations

• Assist with the safe and efficient operation of the car wash.
• Properly guide and load vehicles into the wash tunnel.
• Follow established procedures for different vehicle types and situations.
• Maintain positive guest communication while loading vehicles.
• Monitor the tunnel and immediately communicate potential problems to a Shift Leader or manager.
• Learn the basic operation of Tommy's Express equipment and systems.
• Follow all opening, operating, and closing procedures assigned to your position.
• Complete assigned operational checklists accurately.
• Assist with towels, mat washers, vacuums, and other guest amenities.
• Help maintain adequate supplies throughout the shift.
• Immediately communicate equipment, wash-quality, or operational concerns to leadership.

Cleanliness & Site Appearance

• Every Team Member is responsible for maintaining the appearance of the property.
• Keep the vacuum area clean and organized.
• Maintain pay lanes and guest-facing areas.
• Empty trash and keep trash areas clean.
• Maintain clean and properly stocked microfiber towels.
• Keep mat washers clean and operational.
• Clean equipment and tunnel areas as assigned.
• Pick up litter and maintain the grounds.
• Clean windows, doors, counters, restrooms, and other areas as assigned.
• Complete cleaning checklists throughout the shift.
• Immediately address cleanliness issues rather than waiting to be asked.

Teamwork

• Bring a positive attitude and strong energy to the team.
• Work cooperatively with Team Members and leaders.
• Help create an upbeat, fun, and accountable work environment.
• Be willing to move between positions based on the needs of the business.
• Help teammates when you see they need assistance.
• Communicate clearly and respectfully with coworkers and leadership.
• Accept coaching and feedback with a positive attitude.
• Practice and improve window dialogue through coaching and role-playing when requested.
• Hold yourself to the same standards whether or not a leader is watching.
• Treat guests and coworkers with professionalism and respect.

Safety

• Follow all Tommy's Express safety procedures and operating standards.
• Help maintain a safe environment for guests and team members.
• Follow proper procedures when loading vehicles into the tunnel.
• Remain alert and aware of vehicles, guests, equipment, and surroundings.
• Immediately report unsafe conditions or behaviors to a Shift Leader or manager.
• Use equipment and cleaning products properly and only as trained.
• Wear required uniforms and personal protective equipment when applicable.
• Participate in required safety training.

Qualifications

• Have a positive, energetic, and outgoing personality.
• Enjoy interacting and communicating with people.
• Be comfortable approaching guests and starting conversations.
• Be able and willing to learn, practice, and consistently use the proper Tommy's Express window dialogue.
• Be able to communicate with enthusiasm rather than sounding scripted or disengaged.
• Demonstrate positive body language, eye contact, and an upbeat tone.
• Be willing to learn how to sell and promote Tommy's Express memberships.
• Be dependable and consistently arrive on time and ready to work.
• Demonstrate a strong work ethic.
• Take initiative and recognize what needs to be done without always being asked.
• Be organized and able to manage assigned responsibilities.
• Be coachable and willing to continually improve.
• Work effectively as part of a team.
• Be comfortable working in a fast-paced environment.
• Be comfortable working both indoors and outdoors in varying weather conditions.
• Be willing to perform cleaning and physical tasks throughout the shift.
• Be able to stand and remain active for extended periods.
• Be available to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

Previous car wash, retail, restaurant, hospitality, or sales experience is helpful but not required.

We hire for attitude, energy, reliability, work ethic, coachability, and the ability to connect with people. We can teach the car wash business to someone who brings those qualities to work every day.

What Success Looks Like

• Brings positive energy to every shift.
• Greets guests enthusiastically and makes them feel welcome.
• Consistently uses the proper Tommy's Express window dialogue.
• Delivers the dialogue naturally rather than simply reciting a script.
• Smiles, makes eye contact, and demonstrates positive body language.
• Creates genuine connections with guests.
• Understands our wash packages and membership options.
• Confidently introduces membership opportunities.
• Contributes to individual and team membership goals.
• Arrives on time and ready to work.
• Maintains energy throughout the entire shift.
• Takes pride in keeping the property exceptionally clean.
• Follows safety and operating procedures consistently.
• Works hard without needing constant supervision.
• Helps teammates when needed.
• Responds positively to coaching and feedback.
• Takes ownership when something needs attention.
• Represents Tommy's Express professionally.

Ownership Mentality

At Tommy's Express, we want Team Members who take ownership of the guest experience and the condition of our site.

That means if you see something, you own it.

If a guest approaches the window, greet them with energy. If a guest looks confused, offer to help. If you have an opportunity to introduce a membership, use the proper dialogue and start the conversation. If you see trash on the ground, pick it up. If the towels need attention, take care of them. If something does not look or sound right with the equipment, tell a leader.

Great Team Members do not wait to be told what to do. They look for opportunities to help our guests, their teammates, and the business.

Growth Opportunities

We want Tommy's Express to be a place where motivated Team Members can grow and develop.

Team Members who consistently demonstrate strong guest engagement, proper window dialogue, positive energy, membership sales, reliability, initiative, teamwork, and leadership potential may have opportunities to advance within the organization.

Team Member -> Shift Leader -> Assistant Site Leader -> Site Leader

Advancement is earned through performance, leadership, accountability, and a demonstrated ability to positively impact our guests, our team, and our business.

Tommy’s Express Car Wash combines the innovation, systems, and resources of a leading national car wash brand with the culture and personal connection of a locally owned business.
Our Hickory location is locally owned and operated, which means the people who work here aren’t just part of a large company—they’re part of a local team where their contributions are noticed and their growth matters.
Tommy’s Express is built around delivering an exceptional guest experience through industry-leading technology, a clean and modern facility, and a fast, convenient wash experience. But what truly sets us apart is our people.
We are building a team of energetic, dependable, and motivated individuals who enjoy working with people and want an opportunity to grow. We believe in developing leaders from within, recognizing strong performance, and giving team members real responsibility as they advance.
Whether you’re starting your first job or looking to build a career in leadership and operations, Tommy’s Express offers an environment where you can develop valuable skills in customer service, sales, teamwork, and leadership.
National brand. Locally owned. Built around great people.