TOMMY HILFIGER Assistant manager

Fashion Outlets of Chicago; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

TOMMY HILFIGER at Fashion Outlets of Chicago is seeking an Assistant Manager to share in overall store performance, staff development and cost control. You will help recruit, coach and motivate a team while ensuring the store reflects the Tommy Hilfiger image in appearance and service.

You will manage daily operations, protect assets, and drive sales growth and productivity, ensuring high customer satisfaction and brand integrity.

Responsibilities

• Generate sales and profit, minimize losses and keep the store visually distinctive.
• Identify and implement strategies to achieve and exceed business goals.
• Maintain customer service standards to the highest level.
• Demonstrate effective written and verbal communication skills.
• Represent the Tommy Hilfiger image through appearance and conduct.
• Oversee productivity, profitability, staffing and inventory results.
• Act in the store’s absence as delegated by GM/SM or Associate Manager.
• Manage time and priorities to meet store objectives.
• Understand and comply with company policy, procedures and operations.
• Maintain security and safety awareness within the store.
• Analyze problems, propose alternatives and implement solutions.
• Control expenses, including payroll allocations.
• Attend mall meetings in the absence of senior management.
• Follow Inventory Shrinkage Improvement Program.
• Oversee shipment processing, inventory counting and price changes.
• Ensure tools and resources are available and properly used.
• Manage store openings and closings.
• Take direction and complete assigned tasks promptly.
• Assist in recruiting and hiring sales associates with strong presentation skills.
• Develop associates in product, merchandising, operations and service.
• Motivate staff to meet store goals and growth targets.
• Handle difficult situations professionally and effectively.
• Seek support when needed and maintain teamwork.
• Supervise the sales floor to maintain awareness.
• Participate in management and staff meetings and lead by example.
• Maintain confidentiality and meet commitments.
• Oversee direct supervision of departments and drive performance.
• Execute merchandising directives and timely markdowns.
• Analyze sales data to identify top and slow sellers.
• Maintain store presentation to brand standards and cleanliness.
• Know sales floor and stockroom organization well and keep informed of issues.

Job description

Posted October 24, 2026 | TOMMY HILFIGER | Full-time

TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

REPORTS TO: Store Manager

SUMMARY: An Assistant Manager shares in the responsibility for the overall performance of the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.

OVERALL RESPONSIBILITIES

• Generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Demonstrate effective written and verbal communication skills.
• Represent the Tommy Hilfiger image through personal and professional appearance.
• Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results.
• Responsible for all activities within the store in the absence of the GM / SM or Associate Manager.
• Manage time and prioritize tasks.

OPERATIONS

• To understand and comply with all company policy, procedures and operations.
• To maintain the highest level of security and safety awareness within the store.
• To recognize problems, analyze causes, generate alternatives and solutions.
• Manage all controllable expenses, including the allocation of payroll.
• Attends mall/center management meetings in the absence of the GM / SM or Associate Manager.
• Follow Inventory Shrinkage Improvement Program.
• Maintain productivity in shipment processing, inventory counting, price change activities.
• Ensure store has all necessary tools (i.e. supplies, resources, binders, etc.) and knowledge of how to use them adequately.
• Manage store openings and store closings.
• Take direction and complete assigned tasks and responsibilities.

LEADERSHIP RESPONSIBILITIES

• Assist in recruiting and hiring sales associates who have strong presentation and communication skills representative of the Tommy Hilfiger image.
• Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company.
• Motivate and develop support staff to meet store goals / objectives.
• Able to deal with difficult situations while maintaining performance.
• Seek support from others when necessary.
• Effectively supervise the sales floor to ensure customer / associate awareness at all times.
• Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously.
• Effectively participates and assists the Store Manager in weekly management meetings and quarterly staff meetings.
• Able to express ideas effectively and lead by example.
• Maintain confidentiality and meet own commitments.

MERCHANDISING & VISUAL RESPONSIBILITIES

• Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential.
• Participate and oversee the execution of all merchandising directives, updates and markdowns in a timely and effective manner.
• Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy.
• Maintain elevated store presentation by training and overseeing standards as defined by brand standards and company directives with an eye for detail.
• Have thorough knowledge of sales floor and stockroom organization / systems.
• Keep management informed of all merchandise and visual related issues.
• Maintain store organization fixtures/hardware/general cleanliness.