Tom Wood Service Manager Talent Pool

Tom Wood Automotive; Indianapolis (IN); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive Compensation

Performance-Based Incentives

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Life & Disability Insurance

Tuition Reimbursement

Professional Training

Employee Discounts

Zusammenfassung

Tom Wood Powersports in Indianapolis is seeking experienced leaders to join their Manager Talent Pool for future management opportunities. Candidates with a solid background in management across various departments, including sales, service, and operations, are encouraged to apply.

This role emphasizes driving business performance, fostering team development, and ensuring exceptional customer experiences. Management positions will champion a culture of accountability, continuous improvement, and

Qualifikationen

• Previous leadership or management experience in powersports, automotive, or related industry.
• Demonstrated ability to lead, coach, and develop teams.
• Strong communication, organizational, and problem-solving skills.

Aufgaben

• Recruit, develop, coach, and retain high-performing team members.
• Lead daily dealership operations to maximize productivity and profitability.
• Ensure every customer interaction reflects commitment to excellence.
• Support achievement of departmental and dealership profitability objectives.
• Ensure compliance with company policies and applicable regulations.

Kenntnisse

Leadership experience

Team development

Communication skills

Problem-solving

Operational management

Customer service

Jobbeschreibung

Manager Talent Pool

Tom Wood Powersports - Indianapolis, IN

Future Management Opportunities

Tom Wood Powersports is always looking to connect with experienced leaders who are passionate about developing people, driving operational excellence, creating exceptional customer experiences, and building high-performing teams. By joining our Manager - Powersports Talent Pool, you'll be considered for future leadership opportunities across our growing network of powersports dealerships throughout Indiana. We are seeking professionals with leadership experience in sales, service, parts, finance, operations, and general dealership management who align with our values and commitment to excellence.

Position Summary

Management opportunities within Tom Wood Powersports are responsible for leading teams, driving business performance, developing talent, and ensuring exceptional customer experiences. Managers are expected to champion a culture of accountability, continuous improvement, and servant leadership while balancing operational effectiveness, financial results, employee engagement, and customer satisfaction.

Successful candidates embody the Tom Wood Core Values of Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity while creating an environment where team members can thrive and customers receive an outstanding experience.

Key Responsibilities

Leadership & Team Development

• Recruit, develop, coach, and retain high-performing team members.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement.
• Conduct regular performance coaching, development discussions, and succession planning.
• Build leadership capability within the organization and prepare future leaders for advancement.
• Promote and model Tom Wood's Core Values in all business activities.

Operations Management

• Lead daily dealership operations to maximize productivity, efficiency, and profitability.
• Monitor business performance metrics and implement action plans to achieve goals.
• Collaborate across departments to ensure a seamless customer experience.
• Identify operational challenges and develop solutions that improve outcomes.
• Maintain focus on continuous process improvement and execution.

People & Culture

• Maintain a positive, professional, and inclusive workplace environment.
• Ensure effective onboarding and development of new team members.
• Drive employee engagement, retention, and career growth initiatives.
• Hold team members accountable through clear expectations and consistent follow-through.
• Serve as a leader who develops future talent and strengthens the organization for long-term success.

Customer Experience

• Ensure every customer interaction reflects Tom Wood's commitment to excellence.
• Resolve customer concerns professionally and fairly.
• Drive customer loyalty, retention, and reputation management efforts.
• Monitor customer satisfaction performance and implement improvement initiatives.
• Build lasting customer relationships that support repeat and referral business.

Financial Performance

• Support achievement of departmental and dealership profitability objectives.
• Analyze business trends, operating metrics, and performance reports.
• Manage expenses responsibly while maintaining operational effectiveness.
• Develop and execute plans that support revenue growth and long‑term success.
• Utilize key performance indicators to drive decision‑making and accountability.

Compliance & Accountability

• Ensure compliance with company policies, safety requirements, and applicable regulations.
• Maintain high standards of professionalism, integrity, and ethical conduct.
• Promote workplace safety and risk‑management practices.
• Ensure operational documentation is accurate and complete
• Protect and enhance the Tom Wood brand through responsible leadership and decision‑making.

Qualifications

• Previous leadership or management experience in powersports, automotive, retail, service, hospitality, operations, or a related industry.
• Demonstrated ability to lead, coach, and develop teams.
• Strong communication, organizational, and problem‑solving skills.
• Proven record of achieving business goals and delivering exceptional customer experiences.
• Ability to work collaboratively across departments.
• Valid driver's license with an acceptable driving record.
• You must have a passion for motorsports

Preferred

• Experience leading multiple departments or business functions.
• Powersports, motorcycle, automotive, marine, RV, or recreational vehicle industry experience.
• Experience managing financial performance and business metrics.
• Knowledge of dealership operations, inventory management, and customer retention strategies.
• Experience implementing process improvements and driving organizational growth.

Leadership Competencies

• Character
• Competence
• Consistency
• Compassion
• Commitment

As well as the daily leadership traits of:

• Effort
• Energy
• Enthusiasm
• Excellence
• Passion
• Positive Attitude
• Focus
• Integrity

These leadership expectations form the foundation of how Tom Wood leaders build teams, drive performance, and represent the organization.

Why Join Tom Wood Powersports?

Tom Wood has been family‑owned and locally operated for more than 50 years. Our powersports locations represent some of the industry's most respected brands and provide opportunities to build long‑term careers with a growing organization. We invest in our people through leadership development, training, advancement opportunities, and a culture built around strong values and exceptional service.

Benefits Include

• Competitive Compensation
• Performance‑Based Incentives
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Professional Training & Leadership Development
• Employee Discounts
• Career Advancement Opportunities Across the Tom Wood Family of Companies