Tolling Operations Lead | 24/7 Safety & Performance
Skyway Concession Company
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Job summary
Skyway Concession Company is seeking an Assistant Manager, Tolling Operations to provide leadership to Tolling Operations Supervisors and oversee the Traffic Management Center 24/7 for safe, reliable tolling services in Chicago. The role emphasizes workforce planning, performance management, and incident response.
Qualified candidates have 5-7 years in tolling or 24/7 ops, a bachelor's degree, and strong collaboration across departments.
Qualifications
- Bachelor’s degree in a relevant field and prior tolling or 24/7 operations leadership experience.
- Experience supervising supervisors and managing budgets.
- Strong collaboration across departments and excellent communication.
- Ability to respond to incidents, safety, and compliance requirements.
- Proven track record in staff development and performance management.
Responsibilities
- Provide day-to-day leadership to Tolling Operations Supervisors.
- Monitor staffing, performance, and service levels.
- Ensure 24/7 TMC operations are safe, reliable, and compliant.
- Oversee budget and cost control within tolling operations.
- Coordinate incident response and continuity planning.
Skills
Education
Tools
Job description
Skyway Concession Company is seeking an Assistant Manager, Tolling Operations to provide leadership to Tolling Operations Supervisors and oversee the Traffic Management Center 24/7 for safe, reliable tolling services in Chicago. The role emphasizes workforce planning, performance management, and incident response.
Qualified candidates have 5-7 years in tolling or 24/7 ops, a bachelor's degree, and strong collaboration across departments.
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