To-Go Roadie: Legendary Service & Quick, Accurate Orders

Texas Roadhouse, Inc.; Tomball (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Tuition reimbursement

Paid vacation

Short-term disability

Life, Accident, and Critical Illness

Identity theft protection

Employee assistance program

Travel Insurance

Holiday bonus

Job summary

Texas Roadhouse, Inc. is seeking a To-Go Roadie to support carry out operations, ensure legendary food quality and service, and deliver the same great experience as dine-in guests.

Roadies are paid weekly with a strong rewards package after meeting eligibility, including medical, dental, vision, tuition reimbursement, vacation, disability, life and more. Flexible schedules, training, and growth opportunities are provided.

Qualifications

• Excellent customer service and upbeat attitude.
• Able to take orders by phone and accurately enter them.
• Knowledge of menu items to assist guests.
• Strong organization and accuracy in packaging orders.
• Good teamwork with BOH to complete orders.
• Comfort with quoting wait times to guests.
• Familiar with online and mobile app ordering systems.
• Proficient use of POS to process To-Go sales and payments.
• Adherence to safety and sanitation procedures.
• Demonstrates teamwork at all times.

Responsibilities

• Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
• Uses proper phone etiquette when answering calls and taking orders
• Knowledgeable of menu to accurately take and place orders
• Demonstrates strong organization and accuracy when packaging orders
• Works collaboratively with Back of House staff to complete orders
• Partners with Restaurant Managers on quote times; accurately provides quotes to guests on the length of time to complete their order
• Understands our online and mobile app ordering systems
• Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
• Practices proper safety and sanitation procedures
• Exhibits teamwork at all times

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

POS system

Online ordering app

Phone handling

Job description

Texas Roadhouse, Inc. is seeking a To-Go Roadie to support carry out operations, ensure legendary food quality and service, and deliver the same great experience as dine-in guests.

Roadies are paid weekly with a strong rewards package after meeting eligibility, including medical, dental, vision, tuition reimbursement, vacation, disability, life and more. Flexible schedules, training, and growth opportunities are provided.