To-Go & Guest Experience Specialist

Coaches Burger Bar; Poland Township (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Coaches Burger Bar, located in Ohio, seeks a front-of-house team member to greet guests, take orders, handle takeout and delivery orders, and process payments. You’ll keep the entrance area clean and coordinate with the kitchen and management to ensure a smooth dining experience.

You will work in a fast-paced environment, learn POS systems, and uphold health and safety standards while delivering friendly service.

Qualifications

• Excellent customer service and communication skills.
• Ability to read simple instructions and follow procedures.
• Ability to work in a fast-paced environment.
• Willingness to learn POS and restaurant policies.

Responsibilities

• Greets customers in a courteous and timely manner as they enter the restaurant.
• Answers telephone professionally, takes reservations, to-go orders, and inquiries.
• Writes messages for employees and delivers when opportunities arise.
• Communicates customer and/or employee difficulties to management.
• Applies knowledge of full menu, hours, and payment types.
• Enters to-go orders into the computer, prints receipts, and prepares to-go items with condiments and utensils; manages Grubhub/UberEats/DoorDash orders.
• Completes guest check transactions on the cash register and gives correct change.
• Completes opening and closing duties per procedures.
• Communicates health and safety concerns to management.

Skills

Customer service

Communication

Multitasking

Tools

Grubhub

UberEats

DoorDash

Job description

Coaches Burger Bar, located in Ohio, seeks a front-of-house team member to greet guests, take orders, handle takeout and delivery orders, and process payments. You’ll keep the entrance area clean and coordinate with the kitchen and management to ensure a smooth dining experience.

You will work in a fast-paced environment, learn POS systems, and uphold health and safety standards while delivering friendly service.